Around the clock and around the world
The iGLASS NOC is staffed 24 hours a day, 7 days a week. There is no need to hire, train and manage your own personnel. We will alert you to issues no matter what the hour, or take action to resolve the problem while you sleep.
Like a tireless sentry, iGLASS stands diligent guard over your system around the clock, ensuring that your infrastructure continuously performs at its peak. When an issue does occur on your network (as it invariably will), iGLASS can easily pinpoint the issue's precise location and immediately alert you. Our quick response time enables you to maximize your efforts and address the failure before it affects quality of service. Because of iGLASS, the issue can be resolved long before your customers often realize anything is wrong.
Our staff monitors your network every moment of every day, including holidays and inconvenient pre-dawn hours. Because we tirelessly worry about your network, you don't have to.
iGLASS alerts you the moment an issue is detected. Not an hour after the fact, but the instant it appears on our screens. This allows your team more time to remedy the failure, with less time wasted–which, depending on how large the failure is, often saves you considerable expenditure and revenue, not to mention frustration and stress.
With iGLASS' portal access, you have the added advantage of seeing what we see, in real time, on your own desktop, laptop or mobile device. So you view exactly what we view, precisely pinpointing failures on your network, and better grasping the situation at hand.
- Preemptive Issue Resolution:
We give you complete peace of mind. Because iGLASS constantly monitors your system every minute of every day, you no longer have to react to network issues; you have the luxury of being proactive. We give you better intuition of what could fail, what's about to fail and what has failed, and we enable you and your team to take action even before action is needed, saving you money and critical time all the way down those network lines.