Digital Video, DOCSIS and HFC Network Monitoring Services

As a cable or telecom operator, there is nothing more critical than your network. The last thing you need is customers calling, frustrated and annoyed because of an outage. With our outsourced network monitoring services, you’re always one step ahead.

At iGLASS, we monitor both your physical network and your customer premises equipment, treating each device as a point of intelligence. You’ll see which outages are power-related and which are due to damage or equipment failures so you know what needs to be worked on in each location. With our monitoring services, you can quickly determine overall plant health, detect outages and reduce truck rolls. We can even identify which of your customers are sharing or have moved their devices. You’re happier with the time and money savings, and your customers are happier with less downtime.

iGLASS helps lower operating expenses through:

Fewer truck rolls

Improved maintenance

Fewer customer calls

Shorter MTTR

Lower customer churn

Higher revenues

This list isn't just a bunch of marketing buzzwords. Case in point: 12 months into their deployment of iGLASS, one of our tier-1 customers reduced truck rolls by over 1,000 per month directly as a result of using iGLASS. This enabled them to: retire 4 older, problematic trucks; reduce call center headcount (through attrition) by 10 due to reduced call volume; increase VOD revenue simply by improving the percentage of 2-way set-top boxes; and significantly reduce MTTR due to aggressive improvements in plant maintenance using iGLASS' HFC health reports.

iGLASS can monitor a variety of devices and classes of circuits:

Set-top boxes (DCTs and DHCTs)

Modems (DOCSIS)

EMTAs (DOCSIS)

ONTs

Private Line T1s to OC-192 connections

100 Base-T to Gigabit Ethernet Circuits

Cellular Backhaul, Picocells & Femtocells

ATM, SONET, MPLS and more

CMTS, DAC, DNCS, VOD systems

Business class circuits with Internet Port access

DOCSIS Monitoring For Small Operators

As a small business ourselves, we know what small operators need to monitor their network's performance: reliability at a manageable cost. Our DOCSIS-only (“DS”) solution starts at just $500 per month, with triple-play monitoring starting at just $1,000 per month.

If you’re ready to see how iGLASS can help you monitor your HFC or fiber networks, contact us today for more information or to schedule a WebEx demonstration to see iGLASS in action. You can also see examples of where we’ve made a difference for our customers.