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Shorter MTTR. Fewer Truck Rolls. Higher Revenues.

iGLASS has been monitoring HFC and Fiber networks for over a decade. We take a different approach to monitoring your network by using your Customer Premises Equipment (CPE) as points of intelligence. By monitoring your set-top boxes, modems, EMTAs and ONTs in near real-time, we detect outages before customers can find your phone number.

We monitor the following types of devices:

- Set-top boxes (All mfg on Cisco and Motorola systems)
- Modems (DOCSIS and DSL)
- EMTAs (DOCSIS)
- ONTs (Alcatel and Motorola)

Around the clock and across the nation, iGLASS monitors millions of CPE devices and thousands of network points. We give you the tools to reduce lost revenue and increase profitability across a spectrum of categories by enabling you to quickly and accurately determine overall plant health, detect outages, and considerably reduce truck rolls (one iGLASS customer lowered truck rolls by 1000 per month!)

Our monitoring services show you which outages are power-related so you know specifically where and when generators in the field should be deployed. We correlate neighborhood outages with HFC plant failures, shortening Mean Time to Repair so outages are counted in minutes rather than hours. And our Tech Overview and Install Check features enable operations managers to measure the effectiveness of training and workforce skillsets, further reducing the number of repeat truck rolls.

Even from an end-user standpoint, iGLASS saves you money. Our CPE Fraud Report identifies and tracks customers who have "shared" their CPE devices with people in other areas, or moved a device to a different location. Clients tell us this report alone reduces fraud and boosts revenue by up to several thousand dollars every month. And because our VOD History feature allows single-click access to On Demand purchases by specific converter, our clients report cutting VOD refunds by up to 43%.

iGLASS also monitors fiber and dedicated business class circuits.

- Private Line T1s to OC-192 connections
- 100 BaseTX to 1000BaseLX Ethernet Circuits
- Cellular Backhaul
- ATM, Sonet, MPLS and more

Small Operators Welcome

You don't need to be an MSO or even a large independent operator to enjoy the industry leading capabilities of the iGLASS monitoring solution. Our DOCSIS-only solution starts at just $500 per month, with triple-play monitoring starting at just $1,000 per month.

Fill out the form to your left or call us at 1.888.YOUR.NOC to request more information or schedule a WebEx demonstration to see iGLASS in action!