NOC Services

It's not an unfamiliar story. Businesses around the world are growing with greater expectations of network performance, despite limited IT staff. Do any of these symptoms sound familiar?

iGLASS can help

We've been there. We know what it feels like. The vast majority of our customers have a very similar story. Often they ended up here on our website following a major outage which could have been avoided if only the on-call person had heard his/her smartphone buzzing on the nightstand. You don't want to go through that again.

iGLASS works with organizations of all sizes. From start-ups to Fortune 500 companies; municipalities to corporate enterprises. Our NOC is based in the US. Our monitoring platform is developed internally. The iGLASS NOC Services platform is fully operated, managed and staffed by our own, highly experienced NOC engineers.

At iGLASS:

Monitoring & Alerting

Monitoring IT assets and alerting on issues is our core business. We offer Network Monitoring, Server Monitoring, Application Monitoring, Website Monitoring, Cable System Monitoring and MSP Partner monitoring solutions. We utilize standard polling methods such as ICMP Ping, SNMP, WMI, CLI and HTTP. We generate automated alerts via email, pager (yes, people still have those) and SMS. We also follow up any critical alerts with a phone call from an actual NOC engineer located here in the United States.

Tier-1 Remediation

What's better than getting a call about a network issue at 3:00 AM? Easy - sleeping though the night knowing iGLASS has your back. A growing number of our monitoring customers are leveraging our staff to intercept and handle common issues encountered in their various networks and applications. If you opt for Tier-1 Remediation, we will work with you to develop a "run book" which documents the appropriate steps to take when a known issue occurs. Some typical examples of things we offer include killing and restarting hung processes or applications, rebooting hosts, executing CLI scripts and opening tickets with vendors or carriers. We do not currently offer tier-2/3 support for things like ad-hoc troubleshooting, configuration management, provisioning, operating system patching or disaster recovery.

Inbound Call Processing

Your toll-free number; your NOC; our personnel. Offered as an optional service for our monitoring customers, iGLASS also offers inbound call handling for trouble calls from your major accounts or partners. We'll answer the phone as "Your NOC," collect the caller's information, provide them with a trouble ticket number and then escalate to your staff. We don't offer call-center services (tech support, customer care, etc.) but we can certainly give your small business a 24x7 resource to make available to your larger clients or partners.

Customization

No two customers are alike and your monitoring platform shouldn't treat you as though you are. iGLASS is developed in-house and so we have the greatest amount of flexibility to customize the platform to meet each customer's unique challenges. While most of what we do is pretty standardized, there are many, many things which are not. We're very good at developing custom pollers, CLI scripts, synthetic transactions, custom thresholds and other unique features which make our platform ever more valuable to our customer base. If you have a unique monitoring challenge, we'd like to hear from you.

Next Steps

If you’re ready to learn what our NOC Services solution can do for you and your organization, let's talk. Simply fill out the quick form on the left, call us or contact us today for more information. If it sounds like there's a fit, we'd also be happy to schedule a WebEx demonstration for you to see iGLASS in action.