Values | The integrity behind the team
"Our values define who we are and what matters in our organization."
— Tim Bolden, President
Mission statement: To continuously improve the reliability, capability, and performance of our customers' networks.
At iGLASS, we strive for excellence in every aspect of our business, from the moment you talk with our business development team to the moment our NOC staff calls about an outage. Our goal is to not just meet your expectations, but to exceed them. Some may call us old fashioned, but we believe in some good old fashioned principles – like hard work, honesty, integrity, accountability and respect – whether we are interacting with prospects, customers, employees, suppliers, vendors, competitors or most anyone else. We pride ourselves on working with the highest ethical standards at all times–this is what defines our culture and character.
At iGLASS, we don’t point fingers or make excuses. If we make a mistake, we’ll make it right. If someone else makes a mistake, we’ll forgive them. We deliver what we promise, and we never promise what we cannot deliver. We provide a valuable service at a competitive price. We employ experienced professionals, and we’re all based right here in the USA. If you are in the market for a NOC Services partner, and share these values, we’d love to work with you.