NOC Services

iGLASS NOC Monitoring Services

24x7 IT Infrastructure Monitoring

24x7 Peace of Mind


We know you've got better things to do than constantly monitor your IT infrastructure youselves. That's why our expert NOC technicians act as an extension of your IT team to provide 24x7 NOC Services.

Network Monitoring Services

Let your IT team get some sleep. iGLASS provides 24×7 remote network monitoring of your network switches, routers, firewalls, access points and more. When outages occur, we’ll either call you or follow a customized, predefined runbook to resolve outages quickly and efficiently.

Server Monitoring Services

Ensuring the uptime of your physical and virtual server infrastructure is critical to the health and success of your business. Our 24×7 NOC service monitors all types of servers located in data centers, colocation facilities, or in the cloud. Key KPIs include CPU, Memory, Load, Disk Utilization, Bandwidth and more.

Broadband Network Monitoring

iGLASS has specialized in monitoring HFC and FTTx broadband networks for over 20 years. We’re experts at monitoring all sorts of CPE, including digital set-top boxes, DOCSIS modems/eMTAs, ONTs/ONUs, WAPs, power supplies and more. We also monitor all related infrastructure, from the headend/CO to the CPE in the home. And if you’re a utility, talk to us about smart meters!


Plans start at just $1,500 per month with up to 10,000 CPE devices. Contact us today to schedule a Zoom demo of our portal – you’ll be glad you did!

Application Monitoring Services

Monitoring applications can be challenging, and knowing they’re working properly more so. As an expert NOC Service Provider, iGLASS has the experience and expertise to measure and validate Application Performance using a wide variety of polling methodologies, synthetic transactions, Log File monitoring, Syslog and many other custom checks and balances.

Website Monitoring Services

Facing the immediate, negative impact of your website going down is less than ideal, to say the least. We monitor websites and website applications remotely, and instantly notify you via email, SMS, or phone call if your websites become unavailable or impaired.

Runbook-Based Remediation Services

Hearing your NOC service provider caught an outage overnight is great, but knowing we handled it while you were sleeping? Priceless. iGLASS NOC technicians are well versed in following predefined runbooks to quickly open carrier / vendor tickets, perform restarts, reboots or password resets, and pretty much anything else we can document in a runbook. We quickly resolve outages 24×7 to maximize the uptime of your critical IT infrastructure and applications. And unlike some other companies, we do not charge you for runbook development.

A Few of Our Awesome Clients

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Lonestar Education and Research Network
Blue Stream Fiber
Revolution Retail Systems
Conexon
TekStream Solutions

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CASE STUDY

iGLASS Enables NYSERNet's Expansion of Member Services

EBOOK

Choosing a NOC Partner: Everything You Should Consider When Outsourcing Your Monitoring Services

By David Nizen 19 Dec, 2023
Why Your Organization Needs NOC as a Service The NOC as a Service support model assists enterprises and broadband service providers (BSPs) in eliminating the overall operational costs and complexities of establishing and maintaining a 24x7 Network Operations Center (NOC). By doing so, the organization can better allocate their resources to projects that generate more revenue or value to the organization. For reference, the Software as a Service (SaaS) model commonly refers to a method of software delivery and licensing in which software is accessed centrally online via a subscription, rather than being bought and installed on individual computers. By contrast, NOC as a Service (NOCaaS) is commonly used to describe one of two situations: 1) Outsourced NOC services (hiring third-party NOC service providers); and 2) a managed service. We'll dive into the differences between the two a bit later in this article. What are Outsourced NOC Services? A Network Operations Center (NOC) handles problems related to managing, proactively monitoring, and controlling the systems within your IT infrastructure. That includes your network devices, servers, applications, websites and databases. These IT assets are the backbone of your organization and an Outsourced NOC ensures your systems are always available and operational for your employees and customers. When your network, website, servers, or applications go down or experience an impairment, the NOC is responsible for identifying the source of the problem, and getting everything fully functional again. The NOC is not only making sure your IT systems stay up and running, they're also optimizing network infrastructure, developing methods to better detect outages and devising methods to restore system operations quickly and efficiently. A NOC monitors the health and availability of your organization's networks, routers and switches, servers, applications, websites, firewalls ,VPN tunnels, wireless access points, and power and facility systems. Other functions of the NOC may include network performance reporting and improvement recommendations, outage response, capacity planning, phone-based alerting following defined escalation procedures, and facilitating communications between departments, partners, vendors and other stakeholders. An Outsourced NOC Services provider like iGLASS Networks, offers all of these benefits as a service to their customers. Their services are very focused on the availability and operability of your IT infrastructure and applications. This is typically their sole area of focus. How is this different from Managed Services? Managed services usually refer to a simplified and standardized set of services to manage devices, computers, applications, and other infrastructure components of an organization. They tend not to be focused on a single function and are often offered by Managed Service Providers (MSPs). An MSP may offer you any number of services, including design and engineering, help desk, technical support, support of back office applications, cybersecurity services, PEN testing, and hosted software licenses for platforms like Office365 or Salesforce. Many MSPs also offer equipment and software sales, and localized installation and support. While some MSPs offer NOC Services, often these services are limited to what their chosen software platform supports, with limited customization or subject matter expertise. This tends not to be the best solution for organizations looking for a more comprehensive, flexible and customized NOC solution, but can be more cost effective than standing up an internal NOC team. Internal NOC Team vs. Outsourced NOC Service Provider As iGLASS details in their " Beginner's Guide to Outsourced NOC Monitoring Services ," Network Operations Centers need at least two people working at all times. When you add in a NOC Manager, that works out to a staff of at least eleven people for 24x7 coverage. While the salary of NOC technicians varies depending on experience and geographic location, the national average salary of an in-house NOC technician is around $70,000, with managers earning around $80,000. In salaries alone, this becomes a $780,000 annual operating expense, or $65,000 a month (not including benefits). An organization must also consider the necessary hardware and software needed. Enterprise IT networks often consist of hundreds of pieces of equipment. Collectively, the cost of staffing, providing hardware, software, and the housing of the actual NOC center in an appropriate facility to protect the equipment (with proper cooling, power redundancy, immediate fire suppression, etc.) can easily cost an organization hundreds of thousands, to millions of dollars annually. Since maintaining an internal team can be extremely expensive, working with an Outsourced NOC Service Provider is often the best decision for organizations looking to maximize the value derived from their limited IT resources. While MSPs usually offer limited options, some Outsourced NOC Service Providers offer turn-key solutions, with low up-front investments, necessary monitoring hardware and software, a trouble-ticketing platform, and human-driven alerts and escalations by phone (not just emails or SMS messages). These providers usually include platform maintenance and upgrades, and 24x7 monitoring plans can start as low as $3,000 per month for 100 infrastructure assets. To learn more about outsourcing NOC services and how they compare to SOC services, please check out our recent blog, " NOC vs. SOC: Comparing Outsourced Services ." For more insights and assistance, get in touch with our team .
By David Nizen 05 Dec, 2023
Finding success in today’s business worlds means having the resources available to navigate issues both in and outside of an organization. Workers expect to have functional equipment and infrastructure to complete their tasks without disruption. Any problems need to be resolved quickly to avoid impacting customers and harming the reputation of the company. Companies also […]
Two female network engineers monitoring computer screens
By David Nizen 06 Nov, 2023
A post on the benefits of outsourcing your Network Operations Center (NOC) and, specifically, Network Monitoring.
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