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"iGLASS has been of huge benefit to our daily operations and productivity."

—Director of Internet Operations, MetroCast

Shorter MTTR. Fewer Truck Rolls. Higher Revenues.

Around the clock and across the nation, iGLASS monitors more than 9.5 million CPE devices and 28,000 network points. We allow each of those CPE devices and network points to be a point of intelligence for our customers. We give you the tools to reduce lost revenue and increase profitability across a spectrum of categories by enabling you to quickly and accurately determine overall plant health, detect outages, and considerably reduce truck rolls (one iGLASS customer lowered truck rolls by 1000 per month!).

Our monitoring services show you which outages are power-related so you know specifically where and when generators in the field should be deployed. We correlate neighborhood outages with HFC plant failures, shortening Mean Time to Repair so outages are counted in minutes rather than hours. And our Tech Overview and Birth Certificate features enable operations managers to measure the effectiveness of training and workforce skillsets, further reducing the number of repeat truck rolls.

Even from an end-user standpoint, iGLASS saves you money. Our CPE Fraud Report identifies and tracks customers who have "shared" their CPE devices with people in other areas, or moved a device to a different location. Clients tell us this report alone reduces fraud and boosts revenue by up to several thousand dollars every month. And because our VOD History feature allows single-click access to On Demand purchases by specific converter, our clients report cutting VOD refunds by up to 43%.