Finding success in today’s business worlds means having the resources available to navigate issues both in and outside of an organization. Workers expect to have functional equipment and infrastructure to complete their tasks without disruption. Any problems need to be resolved quickly to avoid impacting customers and harming the reputation of the company.
Companies also need to ensure they’re not exposing the personal data entrusted with them by customers to outside threats. Protecting the data assets of an enterprise requires taking a multi-pronged approach to security. Staying ahead of the evolving techniques used by cyber hackers means covering every vulnerable point which might end up exploited.
What can your company do to keep yourself from losing ground in either of these areas? Establishing a SOC and NOC to handle these challenges is one path to take, but creating internal teams for these efforts may not be the best choice for your business. Outsourcing these services frees your company up to focus on your core business functions while professionals handle any issues which arise.
What is a NOC?
A NOC (Network Operations Center) handles problems related to managing, monitoring, and controlling the networks within your infrastructure. That includes your servers, virtual machines and databases. These items keep data flowing to the applications used by your employees and customers.
When your network, website, servers, or applications go down, the NOC’s responsible for finding the source of the problem and making everything functional again. They’re making sure your IT infrastructure stays up and running.
Other NOC Functions
- Performance reporting and improvement recommendations
- Outage Response
- Capacity planning
- Alerting according to defined escalation procedures
- Ensures coordination between disparate networks
Having a NOC team in place to monitor and resolve problems before they manifest themselves to users works best to minimize company downtime. NOC’s usually have one central control room set up to watch and alert them to potential complications which threaten the integrity of a business’s infrastructure.
What is a SOC?
While a NOC works to keep the networks, applications and other company equipment you rely on up and running, a SOC (Security Operations Center) tracks intelligent threats making hostile attempts to get inside of a business’s infrastructure. These efforts could come from inside or outside of your company, including malware and other suspicious software designed to steal data or cause disruption within a company’s network.
It’s up to a SOC to protect businesses against emails containing viruses and other threats accidentally accessed by workers. They track unauthorized attempts to get inside a company’s network, using security monitoring tools and other resources to learn the patterns and adapt to the tactics used against your company.
Other SOC Functions
- Monitoring data leaks
- Assessing new software for vulnerabilities
- Keeping security tools and patches up to date
- Tracking trends related to different cyber threats
- Putting anti-DDOS measures in place
- Performing intrusion testing
No company wants to be in the news due to reports on allowing hackers to obtain access to a customer’s private data, or letting it leak due to inadequate security protocols and inconsistent security monitoring. Having a SOC on-hand gives your business the security of having a response team in place ready to protect and advise you on the best ways of keeping your company networks safe.
How a NOC and SOC Can Work Together
Having a NOC and SOC in place gives your company the opportunity to protect against cyber threats while ensuring infrastructure remains sound and functional for workers. Having both teams coordinate information allows both to receive alerts on issues they might not have otherwise uncovered.
Common Monitoring and Management Goals for Both NOCs and SOCs
- Assessing events within systems
- Detecting faults within networks and applications
- Ensuring optimal performance
- Keeping networks up and running without issues
- Proper configuration
- Preventing endpoint vulnerabilities
Each could let the other know about different patterns they’re tracking as they relate to security and infrastructure threats, allowing each to make the necessary changes to keep your company up and running without issues. One example is your NOC informing the SOC of a recent DDOS attack. The SOC can then use that information to tweak or add more effective tools to prevent a future attempt.
Having a NOC and SOC working together allows your company to address more complex issues that a single team might find more difficult to handle alone. That places your business in a stronger position when it comes to security and reliability.
Putting Together the Right Solution for Your Business
iGLASS provides high-level NOC services for companies looking for ways to avoid downtime due to failures within their technology infrastructure. We readily coordinate with your SOC to construct custom solutions designed to provide the best protection and reinforcement of company assets.
Request a quote online or by phone at (888) 968-7662. We can get started on creating a solution for your infrastructure monitoring needs.