As a Multiple System Operator (MSO), Atlantic Broadband was operating with too many tools, resulting in a lack of clarity into the health and operation of their networks. They needed a NOC services partner who would help them understand the health of their networks and get ahead of outages.
With over 700 employees, Atlantic Broadband needed to reduce the number of tools with an integrated, centralized platform. iGLASS was able to provide comprehensive monitoring and NOC support to Atlantic Broadband’s engineering, operations, maintenance, and customer care organizations 24 hours a day, 7 days a week. By monitoring ABB’s DOCSIS modems, eMTAs and set-tops, iGLASS brings a newfound level of plant intelligence. Having a fully-managed NOC service allows for outages to be detected immediately and resolved before they impact the business.
Focused Maintenance Efforts
Since 2011, iGLASS has brought transparency and expertise to their partnership with Atlantic Broadband. With the prompt detection of outages and reduced downtime, ABB’s engineers are able to focus their maintenance efforts to be more proactive and the company is able to integrate their data into a single, common platform and portal.
Additional Business Class Benefits
As an added benefit, iGLASS enables Atlantic Broadband to offer their business-class customers real-time insight into the performance of their ABB circuits, bandwidth utilization, and white labeled Internet portal access.