- 24x7 Monitoring & Remediation
- 15-minute SLAs
- Customer-facing Internet Portal
- Carrier ticket creation & escalation
- Inbound phone support
- Colocation access control
- Emergency Line Locate call support
iGLASS monitors ISP networks globally. The health, operation & uptime of customer circuits is our primary focus. Outages are costly, but we don’t need to tell you that. What you need to know is iGLASS can help! iGLASS is staffed 24 hours a day and 100% US-based. We focus on your network, so you can focus on your business.
When an outage is detected, we offer a 15-minute SLA. That means within 15 minutes of a detected outage, we’ll be on the phone to notify you of the situation. With our optional Tier-1 Remediation, we’ll help triage the problem, verify power at the customer’s premises, open a ticket with the carrier, escalate with the carrier and keep you informed every step of the way. Our customer-facing Internet portal supports multi-tenant access, with restricted views of shared resources and the ability to toggle on and off various areas of the portal.
iGLASS is staffed 24 hours a day & 100% US-based. We focus on your network, so you can focus on your business.
iGLASS can also provide inbound phone support for your customer’s technical staff. We don’t provide “technical support” but can field calls and serve as a buffer between your end-customers and valued staff. We can collect information, disseminate status updates and much more. Typical telephone support activities include providing remote-site (colo) access control, password resets, emergency line locate requests and customer escalation requests. Keep your home number private. We’ll let you know if you need to deal with something (or someone) at 3:00 AM.
Network Monitoring Services
iGLASS monitors just about anything important to your ISP operations:
- Network Routers & Switches
- Security Appliances
- UPS, PDU & Generators
- Temperature & Humidity