Tier-1 Outage Remediation

It's great to know we caught an outage at 3 AM, but to rest assured it was handled while you slept? Priceless!

Standard Operating Procedure

Run-book Based

Our NOC analysts will work with your team to determine the best way to handle the common outages keeping you up at night. We'll develop customized run-books, with standardized operating procedures, to remotely triage, troubleshoot and fix those outages. Run-books are continually updated as we become more familiar with your operations and challenges, giving you peace of mind 24x7 and allowing you to get a good night's rest!

Tier-1 Outage Remediation

iGLASS NOC engineers provide 24×7 monitoring, alerting and remediation of critical outages. Our Tier-1 support includes hands-on expert remediation following mutually-defined run-books. Some examples of Tier-1 Outage Remediation include:

  •  Restarting Applications
  •  Opening Carrier/Vendor Tickets
  •  Remotely Rebooting Hosts
  •  Executing Remote Scripts
  •  Initiating Service Requests
  •  Password Resets