In 1997, after many years building and managing networks for Ericsson, Tim Bolden partnered with brothers Jack and George (“Woody”) Woodring to forge a new path. Their venture was the genesis of today’s iGLASS Networks.
This talented entrepreneurial team first focused on general network consulting, but soon realized there was a tremendous void in the marketplace for an efficient, reliable and affordable network monitoring system (“NMS”).
Too often, it seemed, corporations were gambling that their networks would work as advertised; no one scrutinized their IT infrastructure’s overall architecture and performance until an outage or failure occurred. As a result, the iGLASS team of network consultants was being inundated with “post-mortem” network outage calls. Soon, however, they realized that they possessed the unique expertise and skills to offer network monitoring services that would empower customers to be proactive – rather than reactive – with their network management.
Today, thousands of users rely on iGLASS to observe and report on the health and operation of their networks and critical applications, every moment of every day. When issues do arise, as they inevitably do, iGLASS alerts our customers or designated third parties (carriers, vendors, MSPs, etc.) within minutes to ensure rapid resolution and shorter mean time to repair.
iGLASS customers are able to avoid costly downtime, eliminate false alerts, increase revenue and boost customer satisfaction.
Our NOC engineers optionally begin Tier-1 Remediation efforts to fix the problem without the need for troubling (or waking) our customers. iGLASS customers are able to avoid costly downtime, eliminate false alerts, increase revenue and boost customer satisfaction. Go ahead, run your business. Get a good night’s rest, too. We’re on duty, and we’ve got your back.