Success Stories - iGLASS Networks

Success Stories

AE BackOffice

When it comes to monitoring their clients’ networks, AE BackOffice relies on the NOC experts at iGLASS Networks to keep tabs on the health and availability of those networks 24 hours a day.

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Alexander Street

Recognizing their need for improved uptime and network availability, Alexander Street partnered with iGLASS Networks for network and application monitoring, including our 24×7 US-based Tier-1 Remediation services following mutually developed run-books.

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Algona Municipal Utilities

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With iGLASS Networks, AMU is able to monitor and improve the performance of their DOCSIS network, reduce outages and provide faster customer response times.

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AndyCable

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AndyCable was looking for a better DOCSIS monitoring solution to better serve their cable modem and VoIP customers. With iGLASS Networks, they were able to improve the performance of their DOCSIS network, reduce outages and provide faster customer response times.

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Apple Federal Credit Union

Apple partnered with iGLASS Networks to ensure Apple’s IT infrastructure is healthy and operational. iGLASS specializes in monitoring complex applications. We’ve brought that skill-set to bear at Apple, monitoring applications, overnight job completion & online banking.

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Atlantic Broadband

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iGLASS Networks provides monitoring and NOC support to Atlantic Broadband’s engineering, operations, maintenance and customer care organizations 24 hours a day, 7 days a week.

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BELD Broadband

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iGLASS Networks monitors all of BELD Broadband’s CPE and all critical Headend and Network devices, including their CMTS servers, virtual servers, routers and other core systems.

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Blue Ridge Communications

iGLASS Networks provides Blue Ridge Communications with 24×7, US-based monitoring of their triple-play CPE, core network, HFC network, power, generators and more.

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Central Valley Independent Network

iGLASS provides 24×7 monitoring of Central Valley Independent Network’s core network infrastructure, including servers, routers and firewalls.

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Children’s Hospital

When a Children’s Hospital needed a NOC Services partner to monitor their network, with the same care with which they monitor their patients, they turned to iGLASS Networks. iGLASS provides them with 24×7 monitoring, alerting and reporting on the health and operation of their servers, applications, networks, telephones and websites. We’d love to do the same for you.

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Corporation Service Company

Since 2008, Corporation Service Company has relied on iGLASS NOC personnel to maintain vigil over its global IT network. From firewalls and routers to power and environmental monitoring, iGLASS is focused on the availability and performance of CSC’s network, 24 hours a day, seven days a week.

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Crispin Porter + Bogusky

CP+B is an award winning global marketing agency. To ensure uninterrupted IT operations, they partnered with iGLASS for 24×7 monitoring, tier-1 outage remediation and inbound phone support.

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Day & Zimmermann

iGLASS Networks helps Day & Zimmermann deliver on their promises by providing 24×7 monitoring of their critical IT operations & applications.

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Digi-Data

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iGLASS Networks provides Digi-Data with proactive monitoring of their core networks, servers and applications across multiple datacenters, and also provides 24×7 Tier-1 remediation to resolve common problems before they affect critical systems or customers.

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Easton Utilities

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Easton was able to use iGLASS Networks to track down and eliminate previously difficult to diagnose network issues and resolve customer complaints.

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Flow Waterjet

Flow Waterjet partnered with iGLASS Networks for cutting-edge 24×7 monitoring and support of their global IT infrastructure and applications. From database servers to websites, iGLASS provides around-the-clock monitoring and remediation from our US-based Network Operations Center.

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Grande Communications

iGLASS Networks has been providing triple-play monitoring solutions to cable operators for over 10 years and we’re proud to support Grande Communications with 24×7 monitoring of their HFC network, from set-tops to VoIP.

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Hopkins & Carley

iGLASS Networks provides Hopkins & Carley with comprehensive 24×7 monitoring and support for their critical IT infrastructure 24×7 from our US-based NOC.

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Idaho Regional Optical Network (IRON)

iGLASS Networks provides Idaho Regional Optical Networkwith 24×7 NOC support, including tier-1 remediation of outages and inbound fielding of outage calls.

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Ideatek

Ideatek partnered with iGLASS Networks to provide 24×7 monitoring and support of their critical fiber-based IT infrastructure from our US-based NOC. From power to optical switches, iGLASS provides unparalleled visibility into the health and operation of their network.

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iRis Networks

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iRis turned to iGLASS Networks when the need arose for better visibility into the performance and availability of their growing fiber network. iGLASS provides iRis Networks with cost-effective, 24×7 coverage and inbound phone support from our US-based Network Operations Center.

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KCG

iGLASS Networks monitors KCG’s almost 50 remote locations to help ensure their network is up and running 24×7. When outages occur, iGLASS opens carrier tickets to get them back online quickly.

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M2 Connections

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iGLASS is proud to provide 24×7 monitoring, NOC support and Inbound Call Handling to the M2 Connections team in support of Project Bear. Our NOC engineers keep tabs on the performance of the fiber network around the clock, immediately notifying M2 staff when outage occur.

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Maine Fiber Company

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iGLASS Networks NOC engineers stand watch over the health of Maine Fiber’s fiber huts 24 hours a day, field outage calls and call out to Maine Fiber personnel from our US-based Network Operations Center.

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Managed Care Systems

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iGLASS provides 24×7 monitoring and NOC support many healthcare organizations including insurance companies, hospitals and support organizations like MCS. Our US-based engineers are highly skilled in 24×7 monitoring and remediation of common (and not so common) network outages in all kinds of IT infrastructure.

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Massillon Cable TV

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Since 2005, Massillon Cable TV (MCTV) has relied on iGLASS Networks to provide outsourced NOC services for their core Cable TV, HFC and VOD networks.

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MaxxSouth Broadband

iGLASS is proud to support MaxxSouth’s broadband operations with 24×7, US-based NOC support for their triple-play digital video, broadband Internet and VoIP service offerings, as well as their core HFC networks and commercial services operations.

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MetroCast

iGLASS Networks provides MetroCast with 24×7 monitoring and NOC support to improve uptime, reduce outage durations, and help employees be more productive.

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MI-Connection

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When MI-Connection needed an unprecedented view of their network health, outage detection and NOC support, they turned to iGLASS Networks to make customers happier and employees more productive.

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NYSERNet

NYSERNet chose iGLASS Networks to provide 24×7 monitoring, alerting and expert NOC support for their backbone fiber network. iGLASS also serves as an extension of their IT operations team, providing Tier-1 outage remediation, remote site access and inbound phone support.

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PARC Consulting

PARC Consulting chose iGLASS Networks as their partner to provide US-based, 24×7 network monitoring and NOC services to their customer base.

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Quality Software Services, Inc.

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Quality Software Services Inc. partnered with iGLASS Networks to monitor their critical IT infrastructure from our US-based Network Operations Center. From key network elements to servers, critical applications and disaster recovery (DR) preparedness, iGLASS is on the job.

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Reserve Telecommunications

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iGLASS Networks provides 24×7 monitoring for Reserve Telecommunications’ DOCSIS network, resulting in faster outage detection and happier, more satisfied customers.

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Sandhill Telephone Cooperative

iGLASS Networks provides Sandhill Telephone Cooperative with 24×7, US-based monitoring of their DOCSIS and core high speed networks.

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Service Electric

iGLASS Networks is Service Electric’s choice for triple-play, HFC, VOD, environmental and general network monitoring throughout Central and NE PA and NW New Jersey.

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Soundshore Technology Group

As a strategic partner, iGLASS Networks provides STG and its customers will full-service network monitoring and alerting complete with a private-labeled Internet portal and 24×7 staffed NOC support.

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Spencer Municipal Utilities

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With iGLASS Networks , SMU is able to improve the performance of their DOCSIS network, reduce outages and provide enhanced customer service.

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Sutherland Asbill & Brennan LLP

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To keep watch over their core networks, servers, applications, databases and websites, Sutherland partnered with iGLASS Networks, a market leader in 24×7 NOC services. iGLASS focuses on the health and operation of Sutherland’s network, so Sutherland can focus on their customer’s needs.

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Take-Two Interactive

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Take-Two partnered with iGLASS Networks to provide NOC Services and Tier-2 support services to ensure projects and products were completed on target and on schedule. Having developed a close relationship with our NOC analysts and engineers, iGLASS completed several major projects including remote server patching, provisioning, load balancer platform migration, inventory management and DNS standardization.

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TigerText

TigerText turned to iGLASS Networks when it needed a NOC Services provider who understood the need for security, reliability and responsiveness. iGLASS personnel work closely with TigerText engineers to ensure all of their IT infrastructure is functioning at its peak performance 24 hours a day.

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Time Warner Cable

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Over the last 10+ years, iGLASS has provided TWC with monitoring and NOC support for over 5 million CPE devices, hundreds of branded, commercial services customers, and expert network consulting services.

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Travis Credit Union

Travis Credit Union chose iGLASS Networks to provide them with 24×7 monitoring of their critical IT Infrastructure. iGLASS alerts on, and remediates, network outages and provides phone support for Travis’ IT partners.

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Troy Cable

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iGLASS provides Troy Cable with our 24×7 triple-play monitoring solution, GPON monitoring for ADTRAN and Business Class monitoring.

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VoIP Innovations

VoIP Innovations chose iGLASS Networks to provide them with 24×7 monitoring of the health and operation of their critical IT Infrastructure. iGLASS monitors, alerts on and remediates network outages and impairments, allowing the VoIP Innovations network team to focus on supporting their internal and external customers.

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