Anyone who’s tried managing a Network Operations Center knows some of the challenges that go along with it. Arguably the most difficult aspect of running a NOC is needing to employ Tier-2 and Tier-3 technicians, working 24 hours a day, 365 days a year. This might not sound like a big deal, but when you think about it, the staffing levels you need to maintain the NOC, could end up being a costly venture.
When VoIP Innovations discovered iGLASS it was clear our model was not an effective one for us any longer. iGLASS was able to replicate what we did for significantly less resources, and quite frankly did a better job than we did ourselves. While our NOC technicians were previously responsible for both their daily workload in addition to server and network monitoring, iGLASS is singularly focused on monitoring the health and operation of our IT infrastructure. They respond immediately when there is an event, allowing us to focus on our core responsibilities. The iGLASS staff is highly technical and, most importantly, they are always on top of an issue the moment it pops into the system.
We couldn’t be happier making this transition and we look forward to exploring additional ways iGLASS can help us in the future.
Director, Business Development