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Tier-1 Outage Remediation Services

Tier-1 Outage Remediation
Services

It’s great to know we caught an outage at 3 AM.

Knowing it was handled while you slept?

Priceless!

Tier-1 is Run-book Based

Our expert NOC management team will sit down with you to discuss the most common issues keeping you and your staff up at night. Then we’ll develop process flows to guide our engineers step-by-step in resolving those issues. There is no additional cost for run-book development and they are intended to be flexible, living documents that improve over time.

We get better over time

As we gain experience with your systems and staff, we continuously improve our run-books to serve you better. We’ll take on as much, or as little, as you desire. We can provide Tier-1 Remediation 24 hours a day, or just after hours and weekends.

Carrier Tickets

One of our most common Tier-1 Remediation tasks is to open carrier tickets when circuits either go down or start showing performance degradation. We can open tickets via phone, Internet portal, email or whatever other method(s) the carriers support. Once we have circuit IDs, carrier information and appropriate credentials, we’re good to go.

Restarts / Reboots

Another common Tier-1 activity is restarting applications and/or rebooting servers. We normally do this sort of thing at the command line or via an Internet portal. Since our monitoring server sits on your network, we should have quick and direct access. If a server is unresponsive, we may still be able to restart it by power cycling an IP-addressable PDU (power strip) or out-of-band management.

… and so much more

If we can develop some standard operating procedures, we can add them to your run-book. Other examples include password resets, opening hardware vendor tickets, coordinating activities with remote hands, and performing remote site access control. 

Tier-1 is Run-book Based

Our expert NOC management team will sit down with you to discuss the most common issues keeping you and your staff up at night. Then we’ll develop process flows to guide our engineers step-by-step in resolving those issues. There is no additional cost for run-book development and they are intended to be flexible, living documents that improve over time.

We get better over time

As we gain experience with your systems and staff, we continuously improve our run-books to serve you better. We’ll take on as much, or as little, as you desire. We can provide Tier-1 Remediation 24 hours a day, or just after hours and weekends.

Carrier Tickets

One of our most common Tier-1 Remediation tasks is to open carrier tickets when circuits either go down or start showing performance degradation. We can open tickets via phone, Internet portal, email or whatever other method(s) the carriers support. Once we have circuit IDs, carrier information and appropriate credentials, we’re good to go.

Restarts / Reboots

Another common Tier-1 activity is restarting applications and/or rebooting servers. We normally do this sort of thing at the command line or via an Internet portal. Since our monitoring server sits on your network, we should have quick and direct access. If a server is unresponsive, we may still be able to restart it by power cycling an IP-addressable PDU (power strip) or out-of-band management.

… and so much more

If we can develop some standard operating procedures, we can add them to your run-book. Other examples include password resets, opening hardware vendor tickets, coordinating activities with remote hands, and performing remote site access control. 

Tier-1 Outage Remediation Services

Tier-1 Outage Remediation
Services

N

Restarting Applications

N

Rebooting Servers

N

Opening Carrier/ISP Tickets

N

Opening Hardware Vendor Tickets

N

Password Resets

N

Remote Access Control

N

Restarting Applications

N

Rebooting Servers

N

Opening Carrier/ISP Tickets

N

Opening Hardware Vendor Tickets

N

Password Resets

N

Remote Access Control

Find out how iGLASS can help you today!

Contact Us

(919) 387-3550
(888) YOUR-NOC
(919) 461-3707 fax

Your network. Our focus.
Expert NOC Services from iGLASS Networks.

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