NOC as a Service


We Monitor, Detect and Fix

IT Infrastructure Outages 24x7

We Help People Stay Connected


iGLASS has been providing NOC as a Service to organizations nationwide since 1997. Our staff are 100% US-based in North Carolina and experts at what they do.

Your IT team has a full workload, with lots of projects and only so many hours in a day. Monitoring can be pretty monotonous and really time consuming. It requires a specific skill set, expertise and patience. If you don't have a dedicated NOC staff, your internal efforts are likely "best effort", and only utilized when there's time available. And when is there ever any time available?


Whether you’re tired of false alerts, looking to improve your network's reliability and uptime, or (wisely) realize you're ready for a NOC partner, our U.S.-based NOC technicians are ready to step in and step up. We'll monitor your IT infrastructure and resolve outages 24x7 so you can focus on what really matters – your business. Our Internet portal is customized around your needs, giving you visibility into the health and operation of your network and IT infrastructure at any time, from anywhere.

You didn't hire your IT staff to be monitoring experts. We did.

#Expertise #SME

Monitoring as a Service

iGLASS is a fully managed, turn-key Network Monitoring Service. We specialize in 24x7 monitoring of IT infrastructure. If it has an IP address, we can monitor it. Since we own the platform, we're also able to develop custom pollers, scripts, reports and more.


Our NOC staff will get you up and running quickly – onboarding takes weeks, not months. You provide us with secure access to your network and we’ll do the rest. We’ll deploy our customized Network Monitoring System (NMS) platform and handle all configuration, administration and ongoing management. With iGLASS watching your network, our expert NOC personnel offer you 24×7 monitoring of your IT infrastructure (and priceless peace of mind!)

Your Network is Secure. Is your NOC partner?

iGLASS invests in annual SOC 2, Type II audits.

  • Outage Remediation

    Outage Remediation

    Runbook-based reboots, resets, carrier tickets and more.

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  • Our Specialties

    We have dozens of monitoring pollers available to monitor your IT infrastructure, based upon your organization’s unique requirements. We also own our source code, so if you have a unique monitoring challenge, we’ll work with you to solve it. Our Internet portal gives you transparent visibility into the health and operation of your infrastructure and applications at any time, from anywhere.

    Customized around your needs

    24x7 NOC Support

    “We could not recreate this internally at the same price point. To run a 24×7 operation with at least two people on staff at all times, we would require a 13-person NOC. With iGLASS, the cost is less than one FTE (full time engineer). That’s as much of a no-brainer as one can get.”

    Jeff Harrington, Director of Networking Operations

    100% US–Based Staff

    Juan Batista, Senior VP of Business Technology
    "iGLASS has not missed a beat and when we get called it is because we know there is an actual problem. [...] Our customers depend on this service."

    100,000+ Monitored Hosts, Decades of Experience

    “(iGLASS) is not only used for our Cable and Internet businesses, our Electric Utility Control Room operators utilize the system-wide mapping tool to identify power issues in the plant. The iGLASS system has proven to be an invaluable resource at a very competitive price.”

    Ted Book, Director of Cable & Communications, Easton Utilities

    Ready to see how our NOC services can improve your network operations?

    Resources

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    CASE STUDY

    iGLASS Enables NYSERNet's Expansion of Member Services

    EBOOK

    Choosing a NOC Partner: Everything You Should Consider When Outsourcing Your Monitoring Services

    By David Nizen 19 Dec, 2023
    Why Your Organization Needs NOC as a Service The NOC as a Service support model assists enterprises and broadband service providers (BSPs) in eliminating the overall operational costs and complexities of establishing and maintaining a 24x7 Network Operations Center (NOC). By doing so, the organization can better allocate their resources to projects that generate more revenue or value to the organization. For reference, the Software as a Service (SaaS) model commonly refers to a method of software delivery and licensing in which software is accessed centrally online via a subscription, rather than being bought and installed on individual computers. By contrast, NOC as a Service (NOCaaS) is commonly used to describe one of two situations: 1) Outsourced NOC services (hiring third-party NOC service providers); and 2) a managed service. We'll dive into the differences between the two a bit later in this article. What are Outsourced NOC Services? A Network Operations Center (NOC) handles problems related to managing, proactively monitoring, and controlling the systems within your IT infrastructure. That includes your network devices, servers, applications, websites and databases. These IT assets are the backbone of your organization and an Outsourced NOC ensures your systems are always available and operational for your employees and customers. When your network, website, servers, or applications go down or experience an impairment, the NOC is responsible for identifying the source of the problem, and getting everything fully functional again. The NOC is not only making sure your IT systems stay up and running, they're also optimizing network infrastructure, developing methods to better detect outages and devising methods to restore system operations quickly and efficiently. A NOC monitors the health and availability of your organization's networks, routers and switches, servers, applications, websites, firewalls ,VPN tunnels, wireless access points, and power and facility systems. Other functions of the NOC may include network performance reporting and improvement recommendations, outage response, capacity planning, phone-based alerting following defined escalation procedures, and facilitating communications between departments, partners, vendors and other stakeholders. An Outsourced NOC Services provider like iGLASS Networks, offers all of these benefits as a service to their customers. Their services are very focused on the availability and operability of your IT infrastructure and applications. This is typically their sole area of focus. How is this different from Managed Services? Managed services usually refer to a simplified and standardized set of services to manage devices, computers, applications, and other infrastructure components of an organization. They tend not to be focused on a single function and are often offered by Managed Service Providers (MSPs). An MSP may offer you any number of services, including design and engineering, help desk, technical support, support of back office applications, cybersecurity services, PEN testing, and hosted software licenses for platforms like Office365 or Salesforce. Many MSPs also offer equipment and software sales, and localized installation and support. While some MSPs offer NOC Services, often these services are limited to what their chosen software platform supports, with limited customization or subject matter expertise. This tends not to be the best solution for organizations looking for a more comprehensive, flexible and customized NOC solution, but can be more cost effective than standing up an internal NOC team. Internal NOC Team vs. Outsourced NOC Service Provider As iGLASS details in their " Beginner's Guide to Outsourced NOC Monitoring Services ," Network Operations Centers need at least two people working at all times. When you add in a NOC Manager, that works out to a staff of at least eleven people for 24x7 coverage. While the salary of NOC technicians varies depending on experience and geographic location, the national average salary of an in-house NOC technician is around $70,000, with managers earning around $80,000. In salaries alone, this becomes a $780,000 annual operating expense, or $65,000 a month (not including benefits). An organization must also consider the necessary hardware and software needed. Enterprise IT networks often consist of hundreds of pieces of equipment. Collectively, the cost of staffing, providing hardware, software, and the housing of the actual NOC center in an appropriate facility to protect the equipment (with proper cooling, power redundancy, immediate fire suppression, etc.) can easily cost an organization hundreds of thousands, to millions of dollars annually. Since maintaining an internal team can be extremely expensive, working with an Outsourced NOC Service Provider is often the best decision for organizations looking to maximize the value derived from their limited IT resources. While MSPs usually offer limited options, some Outsourced NOC Service Providers offer turn-key solutions, with low up-front investments, necessary monitoring hardware and software, a trouble-ticketing platform, and human-driven alerts and escalations by phone (not just emails or SMS messages). These providers usually include platform maintenance and upgrades, and 24x7 monitoring plans can start as low as $3,000 per month for 100 infrastructure assets. To learn more about outsourcing NOC services and how they compare to SOC services, please check out our recent blog, " NOC vs. SOC: Comparing Outsourced Services ." For more insights and assistance, get in touch with our team .
    By David Nizen 05 Dec, 2023
    Finding success in today’s business worlds means having the resources available to navigate issues both in and outside of an organization. Workers expect to have functional equipment and infrastructure to complete their tasks without disruption. Any problems need to be resolved quickly to avoid impacting customers and harming the reputation of the company. Companies also […]
    Two female network engineers monitoring computer screens
    By David Nizen 06 Nov, 2023
    A post on the benefits of outsourcing your Network Operations Center (NOC) and, specifically, Network Monitoring.
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