NOC as a Service

We Monitor, Detect and Fix

IT Infrastructure Outages 24x7

iGLASS has been providing NOC as a Service to organizations nationwide since 1997. Our staff are 100% US-based in North Carolina and experts at what they do.

Your IT team has a full workload, with lots of projects and only so many hours in a day. Monitoring can be pretty monotonous and really time consuming. It requires a specific skill set, expertise and patience. If you don't have a dedicated NOC staff, your internal efforts are likely "best effort", and only utilized when there's time available. And when is there ever any time available?


Whether you’re tired of false alerts, looking to improve your network's reliability and uptime, or (wisely) realize you're ready for a NOC partner, our U.S.-based NOC technicians are ready to step in and step up. We'll monitor your IT infrastructure and resolve outages 24x7 so you can focus on what really matters – your business. Our Internet portal is customized around your needs, giving you visibility into the health and operation of your network and IT infrastructure at any time, from anywhere.

You didn't hire your IT staff to be monitoring experts. We did.

#Expertise #SME

Monitoring as a Service

iGLASS is a fully managed, turn-key Network Monitoring Service. We specialize in 24x7 monitoring of IT infrastructure. If it has an IP address, we can monitor it. Since we own the platform, we're also able to develop custom pollers, scripts, reports and more.


Our NOC staff will get you up and running quickly – onboarding takes weeks, not months. You provide us with secure access to your network and we’ll do the rest. We’ll deploy our customized Network Monitoring System (NMS) platform and handle all configuration, administration and ongoing management. With iGLASS watching your network, our expert NOC personnel offer you 24×7 monitoring of your IT infrastructure (and priceless peace of mind!)

Your Network is Secure. Is your NOC partner?

iGLASS invests in annual SOC 2, Type II audits.

  • Outage Remediation

    Outage Remediation

    Runbook-based reboots, resets, carrier tickets and more.

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    • Our Specialties

    We have dozens of monitoring pollers available to monitor your IT infrastructure, based upon your organization’s unique requirements. We also own our source code, so if you have a unique monitoring challenge, we’ll work with you to solve it. Our Internet portal gives you transparent visibility into the health and operation of your infrastructure and applications at any time, from anywhere.

    Customized around your needs

    24x7 NOC Support

    “We could not recreate this internally at the same price point. To run a 24×7 operation with at least two people on staff at all times, we would require a 13-person NOC. With iGLASS, the cost is less than one FTE (full time engineer). That’s as much of a no-brainer as one can get.”

    Jeff Harrington, Director of Networking Operations

    100% US–Based Staff

    Juan Batista, Senior VP of Business Technology
    "iGLASS has not missed a beat and when we get called it is because we know there is an actual problem. [...] Our customers depend on this service."

    100,000+ Monitored Hosts, Decades of Experience

    “(iGLASS) is not only used for our Cable and Internet businesses, our Electric Utility Control Room operators utilize the system-wide mapping tool to identify power issues in the plant. The iGLASS system has proven to be an invaluable resource at a very competitive price.”

    Ted Book, Director of Cable & Communications, Easton Utilities

    Ready to see how our NOC services can improve your network operations?

    Resources

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    CASE STUDY

    iGLASS Enables NYSERNet's Expansion of Member Services

    EBOOK

    Choosing a NOC Partner: Everything You Should Consider When Outsourcing Your Monitoring Services

    Key Differences Between a Broadband Help Desk and an Outsourced NOC Service

    By David Nizen • 25 Jul, 2023
    In the broadband space, many people use the terms Help Desk and NOC interchangeably, but it’s important to know they’re not one and the same. Although the two often work together, there are key distinctions between the two. Managed Help Desks Problem-Solve for Individual Users whereas NOCs Focus on Infrastructure. Put simply, a help desk is focused on end-users. They […]

    The Top 5 Infrastructure Monitoring Challenges of Growing Organizations

    By David Nizen • 15 May, 2023
    Monitoring and ensuring network performance has easily become a full-time effort for organizations everywhere. Growing enterprises—especially those on a fast-track growth curve—have the additional task of finding monitoring solutions that can scale with that growth, and accommodate new platforms and challenges like the cloud or work-from-home requirements. This article takes a look at five of […]

    How Remote Network Monitoring Solutions Benefit Organizations With Multiple Locations

    By David Nizen • 02 May, 2023
    Learn how Remote Network Monitoring Solutions benefit organizations with multiple locations The post How Remote Network Monitoring Solutions Benefit Organizations With Multiple Locations appeared first on iGLASS Networks.
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