Network Monitoring

Network Monitoring Services

We monitor all types of network equipment and circuits. When an outage occurs, we open ISP/Carrier and TAC tickets 24/7 to minimize outage duration. We have deep expertise monitoring routers, switches, firewalls, VPNs, load balancers, DAS, microwave, small cells, WAPs and most everything else in your network.


In the event of an outage or impairment, we take immediate action to restore connectivity and minimize downtime. We also offer Server Monitoring Services, Application Monitoring Services, Website Monitoring Services and more!


As an outsourced Network Operations Center with over 20 years of experience, we’ll monitor your network 24/7 and free you up to focus on higher-value projects. With our NOC service in place, you’ll always have eyes on your network—even during off hours or when your staff are not readily available. Even when they are available, we free them up to work on projects and activities that drive real value for your organization.


Network Monitoring as a Service

Break/Fix Triage & Remediation

We’ll work with you to create runbooks which document the steps we should take in the event of a network outage or impairment, including opening ISP/carrier tickets, resetting interfaces, and rebooting equipment. With runbooks in hand, our technicians will work diligently to resolve your outages and only call you when necessary. You’ll enjoy peace of mind knowing we’ve got your back.

  • Link Status
  • Bandwidth Utilization
  • Latency
  • BGP Status
  • Errors
  • CPU Utilization


  • Power Stats
  • Environment Stats
  • Number of Connections
  • Packet Loss
  • RTT (Round Trip Time)


We Monitor the KPIs that Matter

Our technicians implement everything you want to know about your network’s health and performance, and manage all of the monitoring, alerting, graphing, and reporting you need to maintain high availability. We can monitor anything with an IP address using a flexible set of metrics, including:

Actionable Alerts, Not Nuisance Alerts

Our US-based Network Operations Center staff works with you to establish baseline metrics, and then applies intelligent, flexible thresholds and classes of service to filter out the noise and deliver actionable alerts. Our NOC keeps tabs on everything 24×7 and our Internet portal provides full transparency so you can see what’s happening in real-time. Actionable alerts generate automated emails, SMS messages, and follow up phone calls as indicated.


Monitoring of Syslog & SNMP Traps is included at no extra charge!

You are under continuous pressure to manage the massive collection of network events, event logs, SNMP traps and Syslog looking for error codes, success/failure messages, power interruptions, and more. Our Network Monitoring Service will take the burden off your shoulders to detect and alert on important events before they affect your operations or impact your productivity.

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Company Name

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Lonestar Education and Research Network
Blue Stream Fiber
Revolution Retail Systems
Conexon
TekStream Solutions

Resources

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CASE STUDY

iGLASS Enables NYSERNet's Expansion of Member Services

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EBOOK

Choosing a NOC Partner: Everything You Should Consider When Outsourcing Your Monitoring Services



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iGLASS Achieves SOC 2 Type II Recertification

By David Nizen • October 22, 2024
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