Nothing but the Best
for Our Clients
iGLASS augments and enhances your IT team to improve network uptime through NOC outsourcing. We work to monitor your network, server, application, and website; plus optional inbound call handling and Tier-1 Outage Remediation.
Cable / Broadband
Banks & Credit Unions
Our Expertise Spans Across Industries
We’ve provided solutions for industries ranging from financial services to e-commerce, healthcare, brick and mortar retail, cable broadband, and more. Our success comes from striving for excellence in every aspect of our business, and we don’t stop until your expectations are exceeded. But you don’t have to take our word for it. Read about our clients’ successes:
See what our clients have to say.
As a managed services provider, AE BackOffice offers integrated technology and operations-based solutions. However, they were experiencing challenges in customizing an off-the-shelf platform to meet the unique needs of their customers. Several of their clients were interested in network monitoring, but at the time AEB didn’t have a solution to offer. iGLASS was able to step in and offer these capabilities and now provides both 24×7 network monitoring and NOC support, at a lower price point per customer. iGLASS also enables AEB to view all of their customers using a single Internet portal. iGLASS and AEB have formed a great partnership over more than five years and our sales and IT staff work closely together to develop solutions across a wide range of customers.
With Offices and Data Centers in New Jersey and California, Affiliated Technology Solutions (ATS) is a technology intensive company geared to deliver state-of-the-art solutions in areas of Voice Communication, Integrated Business Solutions, System Applications, and Network Management Services. ATS has demonstrated remarkable and continued growth, even through recent economic downturns, and strives to deliver rapid, reliable and robust information technology solutions that work. Since inception their mission has been to develop partnerships with clients to provide effective and reliable information technology solutions that provide operational efficiency, productivity gains and cost savings to their clients.
When it became clear to ATS that they needed a NOC Services Partner that shared their same values and dedication to customers, they turned to iGLASS. Since 2018 we’ve served as ATS’ 24×7 trusted NOC partner, providing around-the-clock monitoring, alerting and outage remediation.
Aisle Rocket is one of the nation’s leading full-service marketing and creative services agency that utilizes data and technology to drive results through best-in-class creative services and media execution. Their “Rocketeers at the Read” are tech-oriented, results-driven risk takers — poised to channel your opportunities and overcome your challenges. Given their Fortune 100 clientele, they turned to iGLASS to augment their on-call staff and monitor both customer web sites and critical cloud assets on Amazon’s EC2 platform.
Algona Municipal Utilities, located in Algona, IA, is a municipal provider of water, electric, telephone, cable TV, and internet services to members of their local community. AMU first contacted iGLASS when they were looking for an inexpensive service to monitor their DOCSIS cable modem plant. Since they were a smaller operator, they were having difficulties finding a vendor that offered a comprehensive service at an affordable price, but iGLASS was able to offer them a customized monitoring option specific to AMU’s needs. Years later, iGLASS continues to help AMU monitor and improve the performance of their DOCSIS network, reduce outages, and provide faster customer response times.
iGLASS Worked with AFCU to Overcome Every Challenge
Headquartered in Fairfax, VA, Apple Federal Credit Union has more than 20 branches across Northern Virginia and is a not-for-profit, member-owned financial cooperative. AFCU was struggling with an agent-based system from a legacy vendor that was unreliable, difficult to manage and was missing alerts.
Specialized Skill Set
AFCU first heard about iGLASS through one of their managed services partners. Several years later, having experienced poor service from their existing vendor and additional challenging monitoring requirements the legacy system simply wasn’t able to satisfy, AFCU reached out to iGLASS. Within a few weeks we had proven our ability to catch every alert, minimize false alerts and implement complex monitoring capabilities to satisfy all of their needs.
iGLASS brought a specialized skill-set; monitoring critical applications, overnight job completion, online banking, remote locations, and more. iGLASS served AFCU 24×7 to ensure Apple’s IT infrastructure was healthy and efficient.
Arvin Sango, Inc. is a global leader in developing and manufacturing the latest emission control systems, stamped body shell components and door safety beams for the automotive original equipment market.
With almost a dozen locations across North America and a global customer base, Arvin Sango’s IT staff was tasked with providing 24×7 support with a limited personnel. When they approached iGLASS back in 2015 they had just migrated to a new Cisco network, but understood they weren’t in the monitoring business. They had more important projects for their engineers to focus on and needed a partner to help keep an eye on things.
iGLASS specializes in helping businesses with multiple locations keep tabs on their circuits, their network equipment and key performance metrics. We’re proud to serve as a valued extension of the Arvin Sango team and appreciate their trust and partnership.
California-based Bay Federal Credit Union was started 60 years ago as a teacher’s credit union. With over $935 million in assets, Bay Federal provides full service financial products and solutions to members in Santa Cruz, Monterey, and San Benito counties and is the area’s largest local, member-owned, no-for-profit financial cooperative. Whether a community member is looking to buy a home, purchase a car, save some money, or access the latest in banking technology, Bay Federal’s local and friendly employees are there to help.
When Bay Federal brought in a new VP of Technology in 2016, he brought iGLASS with him from his previous employer, Travis Credit Union. He knew the value we offered to financial institutions first-hand. After introducing us to his team at Bay Federal and following a couple of web demos to introduce his team to iGLASS, we got right to work. Today iGLASS monitors everything from the network connecting their branches together, to virtualized infrastructure and online banking. We’ve also implemented several custom pollers and log checks to meet Bay Federal’s specific needs.
With over 1,000 customers, Builder Homesite had a problem. They were growing rapidly and all of their IT staff were focused on revenue growth and growth-enabling IT projects. They simply did not have the time or resources to build, implement, staff and maintain a 24×7 Network Operations Center. When downtime of a customer website meant real revenue lost, they needed a partner who could act as an extension of their team, closely integrate with their custom technologies and ensure their systems remained up and accessible around the clock. That partner was iGLASS.
When we first engaged with BHI, there was a learning curve on both sides. iGLASS assigned one of our Tier-2 NOC Engineers as their onboarding specialist and worked closely to develop and implement the monitoring and polling capabilities they were looking for. BHI also made some changes on their platform to enable those custom capabilities. What started out as a few dozen web URLs has blossomed into hundreds of websites with custom checks monitored 24 hours a day. In the near future, we hope to add Tier-1 Remediation to the mix to further reduce downtime for their systems, while increasing the downtime enjoyed by their staff.
About Builder Homesite Headquartered in Austin, Texas, Builder Homesite, Inc. (BHI) was founded with the mission to bring homebuilding industry leaders together to develop world class marketing and technology solutions. The company is owned by a consortium of 25 leading home builders and has more than 1,000 clients from the building industry and other vertical markets. The company’s flagship product is NewHomeSource.com, a consumer website featuring the Internet’s most comprehensive selection of new homes. BHI also provides a range of marketing, media, and technology solutions to the building industry and beyond. BHI is comprised of two companies. Builders Digital Experience (BDX) is a leading provider of digital marketing and sales solutions for the building industry (http://www.thebdx.com/). EX Squared Solutions (EX2) helps businesses tackle critical opportunities with world-class technology in a variety of industries (http://exsquared.com/).
Bitglass, the Next-Gen CASB company, is based in Silicon Valley with offices worldwide. The company’s cloud security solutions deliver zero-day, agentless, data and threat protection for any app, any device, anywhere. Bitglass is backed by Tier 1 investors and was founded in 2013 by a team of industry veterans with a proven track record of innovation and execution.
Having a cloud-based IT architecture brings with it some unique challenges from a monitoring perspective, and their client base was demanding 24×7 support. Rather than hiring dedicated staff, Bitglass partnered with the monitoring experts here at iGLASS to act as an extension of their team and keep an eye on their IT assets around the clock.
Prior to implementing iGLASS they were using, and maintaining, multiple monitoring platforms. After seeing what iGLASS could offer them via a couple of customized web demos, a partnership was a natural next step.
For more than 100 years, CASSCOMM has been connecting Central Illinois customers to the rest of the world. From legacy POTS lines at their start, to the latest high-speed broadband options, CASSCOMM has been a valued member of the community!
CASSCOMM partnered with iGLASS Networks in 2010 to provide them with cutting edge, 24×7 NOC Support for their DOCSIS network. Today, we monitor and help them manage over 12,000 CPE devices around the clock. We look forward to celebrating our 10-year anniversary with them!
CC&N specializes in connecting people with the tools, systems and information they require to be successful. Whether that connectivity is wired, WiFi, Cellular or DAS, CC&N is the partner enterprises rely on.
For monitoring such critical infrastructure, CC&N relies on the expert outsourced NOC staff here at iGLASS Networks. We specialize in monitoring all sorts of connections – from HFC, to WAP to small cells – all from our U.S.-based NOC here in North Carolina.
iGLASS works with one of the nation’s largest networks of standalone children’s hospitals. This healthcare establishment cares for over 250,000 children per year through their three primary pediatric hospitals and numerous clinics and urgent care facilities. The children’s hospital was looking for a way to provide 24×7 visibility into the performance and availability of their networks without hiring from within. Since they are a non-profit organization, they were often having to choose between projects due to their limited resources. iGLASS is able to provide skilled engineers at all hours of the day at a very low cost. By providing the help needed to reduce outage duration, increase uptimes, and catch problems before they impacted patient care, iGLASS has been able to serve the nation’s youngest citizens.
Conexon works with Rural Electric Membership Cooperatives to bring fiber to the home to rural communities. They analyze economic feasibility, secure financing, manage construction, train employees, optimize business performance and determine optimal partnerships. They partner with cooperatives, guiding them every step of the way, from a project’s conception all the way through to its long-term sustainability.
Having chosen Calix SMx as their FTTH platform, Conexon needed a NOC partner that could step in and quickly ramp up monitoring for tens of thousands of Calix ONTs. Someone who not only knew Calix, but could also offer a secure, multi-tenant solution that scaled from a few thousand subscribers, to millions. Having worked with iGLASS in previous organizations, Conexon’s operations team knew where to look for their NOC partner. iGLASS had them up and running in less than a month, with custom development and integration well under way. We’re proud to serve Conexon and America’s Rural Electric Membership Cooperatives.
Continuum, formerly MI-Connection, is a community-owned and locally operated state-of-the-art Cable and Internet provider. When Continuum needed an unprecedented view of network health, outage detection and NOC support, they turned to iGLASS Networks to make customers happier and employees more productive.
Corporation Service Company provides businesses with legal, tax, and digital brand services all around the world. CSC was receiving too many false-positive alerts which was causing “alert fatigue” and led to missing real outages. Since partnering with iGLASS, nuisance alerts have been minimized and iGLASS offloaded the monitoring burden from their staff. iGLASS provides CSC with the capabilities to apply a class of service to devices and filtering of syslog or SNMP traps, which was a benefit they didn’t have with their previous platform. iGLASS has been a valued CSC partner for over ten years.
Managed Care Systems (MCS), now a part of Dignity Health Management Services, provides quality administrative and clinical support services to organizations responsible for providing medical services through health plan agreements or health benefit programs. MCS’s clients include medical groups, independent physician associations (IPAs), and specific employers.
iGLASS Networks provides 24×7 monitoring and NOC support many healthcare organizations including insurance companies, hospitals and support organizations like MCS. Our US-based engineers are highly skilled in 24×7 monitoring and remediation of common (and not so common) network outages in all kinds of IT infrastructure. The end result is higher availability of critical network systems and applications, with reduced operational expenses.
DOSIS is on the cutting edge of medicine when it comes to kidney function and managing anemia. Using Artificial Intelligence, the DOSIS Strategic Anemia Advisor (“SAA”) allows clinicians to personalize ESA dosing and track an individual patient’s response to ESA therapy.
When DOSIS needed a NOC partner to help ensure their critical systems were operating 24 hours a day, they turned to iGLASS. iGLASS specializes in developing effective Application Monitoring in complex, specialized IT environments. An off-the-shelf solution wasn’t the right fit for their environment, so we developed a solution specific to their needs.
Eversheds Sutherland is an international law firm that specializes in helping clients with their service-focused approach and innovative solutions. When they first approached iGLASS, Evershed Sutherland was using multiple tools in-house and deciding between an outsourced solution or adding three additional full-time engineers. Needing 24×7 coverage for the growing company, Eversheds Sutherland had specific requirements, from restricting user access at a very granular level to applying smart thresholds to reduce false-positive alerts. iGLASS delivered on these requirements and has been a partner with Eversheds Sutherland for over six years.
Extell is a full-service development company driven by an internal team of talented real estate professionals developing some of the world’s most elevated residences and redefining luxury development throughout New York City.
Introduced to iGLASS by one of our MSP partners, Extell chose the talented NOC professionals here at iGLASS to develop, implement and maintain on their IT infrastructure, including networks, servers, virtualized environments and domain controller.
In addition to their residential developments, iGLASS monitors their primary and disaster recovery datacenters.
Gainwell is the leading provider of technology solutions that are vital to the administration and operations of health and human services programs. Gainwell is a new company with over 50 years of proven experience, a reputation for service excellence and unparalleled industry expertise. We offer clients scalable and flexible solutions for their most complex challenges.
When Gainwell needed a NOC partner to provide 24×7, US-based monitoring of their network and server infrastructure, they chose iGLASS, the leading provider of NOC services to organizations across the world. From their VMs to SAN, iGLASS provides Gainwell with the insights and actionable alerts they need to keep things running.
Grande Communications is a Texas-based broadband communications company that offers a full suite of Internet, TV and Phone services for residential and business customers. Like the Texans we serve, we’re proud of our independent, ‘can-do’ attitude that has enabled us to serve over 140,000 customers in communities big and small across Texas.
Grande launched over ten years ago with a goal to give Texans a real choice in entertainment and communications providers while also offering meaningful savings through our early roll-out of bundled services. We have built a state-of-the-art, high-capacity fiber optic network using the latest technological advancements in broadband communications. The net result is better value and flexibility in TV, Internet and Phone services for our customers.
Grande partnered with iGLASS Networks back in 2006, recognizing their need to have around-the-clock monitoring and support from an expert team of NOC engineers. iGLASS has been providing triple-play monitoring solutions to cable operators for over 10 years and we’re proud to support Grande Communications with 24×7 monitoring of their HFC network, from set-tops to VoIP.
Greenlight is North Carolina’s first community-owned, symmetrical gigabit, fiber-to-the home-network. It represents more than 15 years of planning and designing for a future-proof infrastructure that was the natural outflow for a community characterized by a long history of self-reliance and infrastructure focus.
A partner since 2010, Greenlight chose iGLASS based upon our reputation in monitoring HFC networks nationwide. The fact that we’re local, based in Cary, NC, didn’t hurt either!
The Idaho Regional Optical Network (IRON) facilitates advanced networking among institutions in Idaho and the Northern Tier States. Participants include institutions of research, education, health care, state government, and partner organizations that support research, education, and economic development in Idaho and the States of the Northern Tier.
As the IRON network grew, and institutions began to rely more heavily on the bandwidth benefits afforded by the 100% fiber network, it become increasingly important to improve the uptime and overall performance of the network infrastructure. iGLASS Networks provides IRON with 24×7 NOC support, including tier-1 remediation of outages and inbound fielding of outage calls. It’s IRON’s network, but iGLASS’ focus!
Inter Mountain Cable began operations in 1965 and provides service for approximately 25,000 households in parts of 6 counties in Kentucky, Mingo County, West Virginia and Buchanan County, Virginia. iGLASS has been IMCTV’s proud NOC partner since 2012, monitoring their core DOCSIS network and over 20,000 broadband modems.
Headquartered in Texas, with additional offices in South America and South Africa, JBKnowledge‘s team of nearly 200 developers, designers, consultants, customer service agents, marketers, business development managers and many others work to develop information technology solutions for construction and insurance companies around the world.
With such a large network spanning the globe, 24×7 availability and network health are key to providing their customers (internal and external) with exceptional service. JBKnowledge partnered with iGLASS to help ensure optimal performance of their network 24 hours a day.
Founded in 1966, KCG, Inc. is a leader in interior and exterior building products. KCG provides goods and services under three primary brands: Rew Materials provides building materials coast to coast, specializing in everything related to wall construction. MAGNUM PRODUCTS is the leading manufacturer of professional drywall products. Ruco Equipment specializes in heavy materials and hauling equipment, including boom trucks, cranes, forklifts and custom trucks.
With such diverse businesses, and almost 50 locations nationwide, KCG turned to iGLASS Networks to help ensure their IT network was up and running 24 hours a day. iGLASS monitors KCG’s network from our US-based Network Operations Center. When an outage is detected, we immediately notify KCG’s IT staff. Taking it a step further, we also perform initial troubleshooting and, if needed, open a trouble ticket with the appropriate carrier. With iGLASS watching over their network, KCG personnel can sleep well at night, knowing we’ve got their back.
La Capitol Federal Credit Union got its start in the basement of the Louisiana state capitol building over 50 years ago. Since then, they’ve taken great pride in cultivating strong relationships with their members and growing strong with communities statewide. Their people are our passion.
Like many smaller regional credit unions, La Cap faces the significant challenge of providing the online banking and other electronic features customers demand, with a limited number of IT resources. Standing up a 24×7 NOC typically isn’t a fiscally viable option for credit unions of any size, so finding the right partner, at the right price point is imperative. For La Cap, and their managed services provider, iGLASS was that NOC partner.
iGLASS provides La Cap with 100% U.S.–based, secure monitoring, alerting and reporting on their critical network infrastructure, firewalls, servers, virtual environments and applications. We’d love to do the same for you!
Langley Federal Credit Union was founded in 1936 to serve employees of the National Advisory Committee for Aeronautics (NACA) Laboratory with assets of just $275. Over the last 80 years, they’ve grown to become one of the nation’s top 100 credit unions with over $2.4 Billion in assets and serving over 245,000 members.
Like many of our customers, when Langley first approached us they were suffering from “tool sprawl” with multiple monitoring platforms implemented by various groups generating a lot of false-positive alerts. On one fateful New Year’s Day their core system went down and the resulting alert was lost in the noice. Thankfully it was a holiday but they knew they needed something better.
iGLASS is not just another monitoring tool, but a fully-staffed platform with 24×7 visibility into the health and operation of your IT infrastructure. When an alert or impairment occurs, our expert NOC staff will not only confirm the alert, but follow up with a phone call. No noise, no missed outages. Your Network. Our Focus.
The Lonestar Education And Research Network (LEARN) is a consortium of 43 organizations throughout Texas that includes public and private institutions of higher education, community colleges, the National Weather Service, and K–12 public schools. Since 2020, iGLASS has been proud to serve as LEARN’s go-to partner for NOC support, including Runbook Remediation and Inbound Call Handling. LEARN is our latest Research and Education (R&E) network partner.
Massillon Cable TV (MCTV) provides cutting edge entertainment, television, Internet and security services to Ohio residents of Stark, Wayne, Summit, Holmes and Tuscarawas Counties. Since 2005, they’ve relied on iGLASS NOC services for their core Cable Television, HFC and Video on Demand (VOD) networks.
iGLASS provides independent cable operators like MCTV with cutting edge, fully-managed NOC monitoring solutions. We monitor everything from triple-play CPE devices to PON ONTs, business class fiber circuits, cellular backhaul and most any device in a headend or hub.
Operating as a subsidiary of the media holding company Block Communications Inc., MaxxSouth Broadband‘s service area for video, high-speed Internet and digital phone stretches more than 200 miles and includes 60 communities throughout 20 counties in northern Mississippi and Alabama. The company currently has approximately 45,000 subscribers for cable television and 110,000 homes passed. In addition to digital television, DVR, high-speed Internet and telephone services, MaxxSouth Broadband recently began offering Gigabit Broadband service to residents in Starkville, MS.
As a long time provider to the area’s former provider, MetroCast Communications, iGLASS is proud to support MaxxSouth’s ongoing broadband operations with 24×7, US-based NOC support from our Network Operations Center located in North Carolina. The iGLASS NOC monitors their triple-play digital video, broadband Internet and VoIP networks, their related HFC core infrastructure and commercial services customers.
NYSERNet was founded in 1985 by a consortium of visionary public and private New York State institutions to provide high-speed network connectivity to advance research and educational initiatives in the Empire State. Their efforts led, in 1987, to the deployment of the nation’s first statewide regional IP network, the first in a succession of high-performance networks built by NYSERNet, two of which resulted in commercial spin-offs.
An Internet pioneer, NYSERNet has delivered next-generation Internet services to New York State’s research and education community for more than twenty-five years. NYSERNet members include New York State’s leading universities, colleges, museums, healthcare facilities, primary and secondary schools, and research institutions. NYSERNet’s Board of Directors is composed of CIO’s and other senior personnel drawn from and representing New York’s leading research universities and institutions.
NYSERNet partnered with iGLASS Networks to serve as an extension of their IT Operations staff. iGLASS augments their staff after hours and weekends, providing remote site access, Tier-1 outage remediation and inbound phone support. iGLASS also provides 24×7 monitoring and alerting for their core fiber-based network infrastructure. Fun fact: NYSERNet was also iGLASS’ first IPv6 customer!
One Communications Ltd. is a robust triple-play service provider of internet, cellular and cable television services in both Bermuda and the Cayman Islands. Over the last several years, One Communications has invested heavily in the networks and data access infrastructures needed to meet the demands of ever-growing bandwidth consumption. Through its operating subsidiaries, the company is positioned as the leading full-service telecommunications provider for corporate and residential customers in both Bermuda and Cayman.
One Communications heard about iGLASS from another of our customers, Troy Cablevision in Troy, AL. Troy shared how iGLASS enabled them to have a single pane of glass to monitor all of their technology platforms and provide street-level visibility into the health of their CPE devices. As a fully-managed solution, there was also a very quick onboarding experience and very low maintenance.
Today iGLASS monitors One’s DOCSIS modems, eMTAs, set-tops and HFC infrastructure. Future monitoring is planned to include business class customers and cellular communications.
Quality Software Services, Inc. (QSSI), now a part of Optum, is an established CMMI® Level 3 organization with a proven track record delivering a broad range of solutions with particular expertise in Security & Privacy, Software Engineering, and Health IT.
Primarily serving the federal and state government markets, QSSI specializes in Cloud Application Engineering, Security & Privacy Services, Software Engineering & Quality Assurance, Data Management and Managed Business Solutions.
QSSI partnered with iGLASS Networks to monitor their critical IT infrastructure from our US-based Network Operations Center. From key network elements to servers, critical applications and disaster recovery (DR) preparedness, iGLASS is on the job.
Since 1935, Reserve Telecommunications (RTC) has been the TV, Internet and Telephone service provider of choice for residents of Reserve, LA. iGLASS Networks provides comprehensive monitoring and NOC support for RTC’s DOCSIS network, resulting in faster outage detection, shorter mean time to repair and happier customers.
Revolution Retail Systems was founded in 2009 based on a design concept to build a system that would automate the manual cash handling processes found commonly in all facets of retail. Today, Revolution is the leader and innovator in the design of cash recycler solutions for the broad retail marketplace. This unique focus has led to deployment of equipment into hotels, universities, big box retail, grocery, casinos, airports, and truck stops nationally and internationally.
Revolution’s cash recycler systems process currency at a rate of over 3,000 coins per minute, and 8 bank notes per second! This allows register tills to be created and checked in and out using the Revolution Technology in under 30 seconds. By recycling cash and improving store analytics, Revolution helps reduce costs and increase profitability.
Just as Revolution has brought accuracy, efficiency and savings to cash management, iGLASS has done the same for them in the areas of Network Monitoring and NOC support. When Revolution’s IT team first approached us, they were facing a fundamental challenge facing many businesses: How to provide a global clientele with 24×7 support when they had 8×5 staff. “Best effort” wasn’t good enough anymore, so they need to improve their level of service in the most cost-effective way possible. iGLASS enables them to do just that.
From their core network to their servers, applications and customer Internet portal, iGLASS provides Revolution Retail Systems with 24×7 NOC support, monitoring and alerting from our 100% U.S.-based Network Operations Center.
Sandhill Telephone Cooperative has been in existence for over 60 years providing telecommunication and broadband services to the rural South Carolina communities of Chesterfield County and the town of Bethune.
Sandhill ConNEXTions is their latest service offering, providing 4G LTE Fixed Wireless Internet. The service is available to residents and businesses located in areas of Chesterfield, Darlington, Kershaw and Marlboro Counties. In addition, Sandhill ConNEXTions recently introduced high-speed DOCSIS-based Internet service to their residents in select areas.
Over the years they’ve often been asked by folks in their surrounding communities if they could provide them with the same level of service that their Cooperative Members receive. With the launch of these new services, the answer is a resounding YES!
As a long time provider to the area’s former DOCSIS Internet provider, MetroCast Communications, iGLASS is proud to continue supporting Sandhill ConNEXTions with 24×7, US-based NOC support for their DOCSIS and core networks.
As the founder of the Cable TV industry, Service Electric has been providing communications and media services to customers for over 50 years. iGLASS Networks is their choice for triple-play CPE, HFC, VOD, environmental and general IT network monitoring throughout Central and NE Pennsylvania and NW New Jersey.
At Splice, their sole focus is Customer Service — they live and breathe it 24/7. Whether they are providing IT Help Desk, Infrastructure Management, Onsite IT Support, Telecom Management Services or 24/7 monitoring via their partnership with iGLASS, their team is committed to designing and delivering a customized solution based on their client’s business and IT requirements.
As a member of the Alliance Family of Companies, Stratus Neuro offers an innovative suite of cloud-based neuro-centric software, technology and service solutions delivered by an expert team of neurodiagnostic professionals, and is the nation’s largest network of at-home EEG testing solutions. A customer since 2020, Stratus Neuro has joined a growing list of healthcare services companies that have partnered with iGLASS Networks to serve as their 24×7 US-based NOC.
TekStream accelerates clients’ digital transformation by navigating complex technology environments with a combination of technical expertise and staffing solutions. They guide clients’ decisions, quickly implement the right technologies with the right people, and keep them running for sustainable growth. Their battle-tested processes and methodology help companies with legacy systems get to the cloud faster, so they can be agile, reduce costs, and improve operational efficiencies. And with 100s of deployments under our belt, they can guarantee on-time and on-budget project delivery. That’s why 97% of clients are repeat customers.
A recent addition to the iGLASS family, TekStream’s previous NOC partner had outsourced their staff to India, resulting in a degradation in performance and language/timezone challenges. They needed a partner with a similar culture – customer-focused, always putting the customers’ needs first and figuring out the most efficient and effective methods necessary to deliver results – and also a partner capable of doing a deep dive in monitoring AWS and Oracle cloud environments. Someone who could go beyond simple SNMP monitoring and develop API-level integrations to not only monitor those environments, but also prove proper operation of cloud applications. They found that partner in iGLASS.
TEMPOE® is a leading provider of No Credit Required Leasing helping retailers put retail within reach for their consumers. TEMPOE operates consumer leasing services within all 50 of the United States as well as Guam, Puerto Rico and the U.S. Virgin Islands. Their leasing services are offered through traditional brick-and-mortar retailers, as well as through online and mobile platforms, enabling consumers to buy durable goods same-day, with no credit required.
When TEMPOE first approached iGLASS, they were faced with very limited visibility into the health and operation of key applications. Applications fuel their business, so effective monitoring was a key selling point. They also needed to have visibility into their network 24×7, so our Internet portal was also incredibly valuable.
Today iGLASS monitors hundreds of hosts, metrics, applications and web sites for TEMPOE, allowing them to focus on their business while leaving the monitoring to us.
Headquartered in Vacaville, California, Travis Credit Union is a not-for-profit cooperative financial institution serving those who live or work in Alameda, Colusa, Contra Costa, Merced Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus, and Yolo Counties. Travis Credit Union is the 13th largest credit union in California with more than 163,000 members and more than $2.3 billion in assets. As one of the leading financial institutions in Solano, Contra Costa, Yolo, Napa and Merced Counties, Travis Credit Union’s strength lies in its faithful commitment to its members and the community; its solid, secure history; and its long-standing track record of dedicated service. Travis Credit Union was recently voted the Best Credit Union in a 2014’s Reader’s Choice Award!
To provide this kind of excellent service requires a keen awareness and focus on critical IT Infrastructure. Travis Credit Union partners with iGLASS to act as an extension of their skilled IT team, providing 24×7 monitoring, alerting, Tier-1 Remediation and reporting on IT impairments and outages. When problems do occur, iGLASS’ expert NOC staff either attempts to fix the problem, or escalates to appropriate personnel or vendors.
Troy Cable is an independent cable television, cable Internet, VoIP and Security Systems provider serving southeast Alabama, including the communities of Troy, Enterprise, Luverne and Ozark. Its motto is “Your Hometown Communications Company.” Although they’re a small systems operator, don’t let that fool you. Troy Cable prides itself on bringing their customers all the latest innovations in digital media and the Internet of Things. They’re also an industry innovator and early adopter of the latest and greatest technologies in cable communications, including VOD, FTTH, GPON and RFoG.
Troy Cable was introduced to iGLASS by our friends over at Bright House Networks and, following an initial WebEx demo, quickly became one of our fastest growing (and innovating) customers. iGLASS provides Troy Cable with our 24×7 triple-play monitoring solution, GPON monitoring for ADTRAN and Business Class monitoring. We’re looking forward to ongoing, joint development with Troy Cablevision!
Union County, NC is one of our many municipal clients. When COVID-19 hit, Union County, like many organizations, implemented work-from-home protocols. With fewer staff watching over their critical IT assets, they needed a partner who could ensure critical systems and services, like the Sheriff’s office and 911 center, were connected, online and available 24×7. It was our honor and privilege to serve our NC neighbor as that partner.
Bakersfield, California-based Valley Strong Credit Union was founded in 1938, when a small group of dedicated and concerned teachers met for the purpose of forming a financial cooperative for school employees and their families. The first Valley Strong “office” was actually a small room located in the library of a local high school. A lot has changed over the 75+ years! Today more than 150,000 individuals representing more than $2 billion in assets choose to bank with Valley Strong Credit Union.
When Valley Strong recognized the need for a 24×7 NOC partner, one of their engineers introduced them to iGLASS. He knew the value we offered to financial institutions first-hand from another credit union where he’d worked with us previously. Following an introductory call and a couple of Zoom demos, we got right to work building our a monitoring system to meet Valley Strong’s needs. Today iGLASS monitors everything from the their core network to their VM infrastructure and online banking portal.
Central Valley Independent Network, doing business as Vast Networks, is a joint enterprise comprised of affiliates of several Independent Telephone Companies located in central and northern California. Their goal is to provide the communities and businesses they support with cutting-edge communication services, at reasonable prices, to help them remain competitive, thrive and grow. iGLASS provides inexpensive 24×7 monitoring of their core network infrastructure, including servers, routers and firewalls.
Versium delivers automated data technology services and predictive analytics solutions, which provide actionable data intelligence faster, more accurately and at a fraction of the cost of hiring expensive data science teams or professional services organizations. Versium’s solutions leverage the company’s SaaS based analytics platform and the company’s extensive LifeData® warehouse, which contains more than 1 trillion proprietary consumer and business data attributes. Combined with an enterprise’s internal data, those attributes are used in machine learning models to improve customer acquisition, retention and cross sell and upsell marketing activities.
When Versium first approached iGLASS, they were really just looking for someone to respond to the emails alerts generated by their in-house monitoring system. They didn’t have precious time to deploy a new system and learn how to operate it. When we explained that iGLASS is actually implemented by our own expert team of NOC engineers, and how we’re able to reduce false-positive alerts through flexible, time-based thresholds, variable classes of service and intelligent alert correlation, they were convinced to partner with us.
With iGLASS, Versium’s high-value IT staff can focus on the many high-priority projects they have and leave the monitoring, alerting and reporting to us.
Viya is the local provider of cable television, Internet, telephone and cellular services in the U.S. Virgin Islands. Viya partnered with iGLASS to provide visibility into their HFC cable plant, monitoring set-tops, modems and eMTAs. With iGLASS, Viya knew they would be able to get in front of service impairments and respond to outages quickly.
Viya had only been a customer for a couple of months when disaster struck. On September 5th, 2017, Hurricane Irma did widespread damage across the islands, and less than two weeks later Hurricane Maria destroyed any remaining infrastructure.
Virgin Islanders are a resilient people and while recovery has been slow, progress is being made every day! iGLASS has been honored and proud to assist them by providing real-time status and visibility into the health and operation of their cable infrastructure. We look forward to seeing every customer back online in the very near future!
Zenith Networks is a premier network consulting partner for organizations of all sizes. With expertise in network engineering, security engineering, wireless, cabling, IPv6 and many other areas, Zenith helps companies implement and manage their increasingly complex IT infrastructure.
Zenith partnered with iGLASS to provide them with 24×7 visibility into the health and operation of their customers’ networks. Being US-based was very important to them, and iGLASS provides the 24×7 support they require.