iGLASS offers flexible solutions for the financial sector to improve efficiency while reducing cost and risk in the face of constant pressure. We help you focus on servicing your customers, not your IT infrastructure.
Regardless of the size of your institution, making sure your services are available to clients 24x7 is crucial. iGLASS’s customized, comprehensive monitoring and alerting solutions are designed to fit the needs of your business. We work with you to develop a runbook based on your processes to monitor and resolve any network issues that come up before they impact your business, drastically reducing downtime (or preventing it altogether) to keep your business operating day and night.
Let’s face it—in the financial industry, how the public sees you means a lot. An outage can mean a drastic drop in your credibility. We keep your systems up and running so that your clients can rely on your presence, but coverage 24x7 is only half the story. We provide proactive response and remediation, and remote server and NOC monitoring specifically designed for financial firms.
Overnight and ACH Processes
In the digital age, your customers are making transactions at all hours of the day. Our 24x7 NOC services monitor and manage alerts to keep your online processes on track through the night.
Recovery and Backups
Properly backing up and storing your data has never been more important. Our team continually monitors scheduled backups to ensure successful completion. In the event that a backup fails, we escalate to the appropriate team, so your data is never at risk.
We monitor VPN connections and the local network to identify connection problems and suspicious traffic. We’ll record connection issues and send alerts to administrators in the event of errors or numerous failed connection attempts.