iGLASS offers flexible solutions for the financial sector to improve efficiency while reducing costs and risk in the face of constant pressure. We help you focus on servicing your customers, not your IT infrastructure.
We don't run a "follow the sun" operation or rotate through on-call staff. We're here (in the U.S.) 24 hours a day, keeping an eye on your network.
It doesn't matter whether you have one branch or one hundred. Customers expect their banking to be available 24 hours a day, 7 days a week. They want to check their balances, transfer funds and pay their bills. If your network is down, or applications are hung up, customers will look for a new financial partner as quickly as they can Google your closest competitor.
High availability and proper operation of your IT assets and infrastructure is crucial to the success of your business. We can help. iGLASS’s comprehensive monitoring, alerting and remediation solutions are implemented and customized to satisfy the needs of your business, not the other way around. We don't try to force square pegs into round holes. We work with you to develop the right checks and balances, synthetic transactions and runbooks to resolve network and application impairments before they impact your customers (or reputation).
Outages are painful, but the fact is they happen. A preventable outage is even worse, and can result in lost business and a blow to your credibility.
We understand the stakes and work tirelessly, 24x7, to keep your systems up and running at peak performance. When outages or impairments occur, we provide you with immediate notifications via email, text and phone call. We can also attempt to restore operations following predefined remediation runbooks.
With iGLASS you'll sleep well at night, enjoying the peace of mind that comes with the leading US–based, 24x7 NOC partner watching your back.
Overnight and ACH Processes
We utilize synthetic transactions, log monitoring, SQL queries and other methods to ensure payments post and business gets done. Our 24x7 NOC personnel monitor and manage alerts to keep your overnight processes working all night long.
Recovery and Backups
Properly backing up and storing your data has never been more important. Our team monitors scheduled backups to ensure successful completion. In the event a backup fails, we escalate to the appropriate team, so your data is never at risk.
MPLS / SD-WAN Monitoring
We monitor your network connections to each branch and remote location. In the event of an outage, we can perform remote triage and even open a ticket with your carrier/ISP to get restoration efforts rolling without delay.