Outage Remediation

24x7 Runbook-based Outage Remediation

Let’s face it, outages happen, and many outages are predictable, falling into the same general categories. Why put the burden of dealing with ‘normal’ outages on your highly skilled, high-value staff, just to have them perform repetitive tasks such as opening carrier tickets, changing passwords or initiating remote reboots? With our runbook-based outage remediation services – our engineers stand ready to handle those outages on your behalf, no matter the time of day or night. Your personnel enjoy a better quality of life, while you enjoy priceless peace of mind.

Runbook-based Outage Remediation Services

Runbook Development at No Charge

Some companies charge exorbitant fees to develop and maintain runbooks (if they even offer remediation). We don't. As your partner, we work as an extension of your team, but also acknowledge no one knows your systems and applications better than you do.


We'll work with you to document that institutional knowledge and guide our NOC staff in restoring the health and operation of your networks 24 hours a day. It's great knowing our staff is keeping an eye on your network 24x7. It's priceless knowing we'll also fix common outages while you sleep or enjoy life.

Our Outage Remediation Runbooks Age Well

Our runbooks evolve and grow to serve you better as we gain experience with your networks, servers, applications, web sites and staff. We meet regularly to discuss what's working, and what needs work, allowing us to take on as much outage remediation support as you need. Our expert staff are available 24×7, or just after-hours and on weekends.

Carrier Tickets, Application Restarts, Equipment Reboots...

When circuits go down or start showing performance degradation, we can open carrier tickets via phone, Internet portal, email, or any other method the carrier supports. Plus, since our monitoring server sits on your network, we can use it as a "jump box" to have quick and direct access needed to restart applications and/or reboot servers as indicated.

...and So Much More

So long as we can develop appropriate standard operating procedures with you, we can add them to your runbook. In addition to carrier tickets and reboots/restarts, we can also log in to 3rd party tools to verify alarm conditions, execute remotes scripts and commands, dispatch 3rd party technicians or remote hands, offer remote access control, reset passwords and much, much more.

A flow chart showing the process of an outage

Resources & Recent Posts

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iGLASS Achieves SOC 2 Type II Recertification
By David Nizen October 22, 2024
Independent Audit Verifies iGLASS Networks’ Internal Controls and Processes Cary, NC – iGLASS Networks, a leading provider of outsourced NOC as a Service, today announced that it has completed its SOC 2 Type II audit, performed by KirkpatrickPrice. This attestation provides evidence that iGLASS Networks has a strong commitment to security and delivering high-quality services […]
Lumos + iGLASS
By David Nizen May 31, 2024
When the need arose to establish a new Network Operations Center ("NOC"), Lumos Fiber partnered with iGLASS Networks to get things done in record time, with incredible results.
By David Nizen May 29, 2024
Banking hours are now 24×7, and instant gratification is the rule. When was the last time you waited for your bank or credit union to open, drove there, filled out a cash withdrawal form, and stood in line for the next available teller? And who still uses paper checks mailed in stamped envelopes to pay […]
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EBOOK

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iGLASS Achieves SOC 2 Type II Recertification
By David Nizen October 22, 2024
Independent Audit Verifies iGLASS Networks’ Internal Controls and Processes Cary, NC – iGLASS Networks, a leading provider of outsourced NOC as a Service, today announced that it has completed its SOC 2 Type II audit, performed by KirkpatrickPrice. This attestation provides evidence that iGLASS Networks has a strong commitment to security and delivering high-quality services […]
Lumos + iGLASS
By David Nizen May 31, 2024
When the need arose to establish a new Network Operations Center ("NOC"), Lumos Fiber partnered with iGLASS Networks to get things done in record time, with incredible results.
By David Nizen May 29, 2024
Banking hours are now 24×7, and instant gratification is the rule. When was the last time you waited for your bank or credit union to open, drove there, filled out a cash withdrawal form, and stood in line for the next available teller? And who still uses paper checks mailed in stamped envelopes to pay […]
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