Managed NOC Services for Cable  / Broadband Operators


From 5,000 subscribers to 5,000,000, nobody monitors cable/broadband networks better than we do. Get ahead of outages and system impairments with our purpose-built HFC network management platform. Our 24x7 US–based NOC acts as an extension of your team and our platform is turn-key – meaning we'll populate, administer and manage the platform, so you can focus on your subscribers.

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iGLASS
  • atlantic broadband
  • Beld Broadband
  • blue ridge communications
  • imctv
  • massilon
  • client_casscomm
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We Know Broadband Networks

We offer the industry's most comprehensive, fully managed HFC monitoring platform on the market. We monitor CPE across all platforms – from digital video set-tops to FTTx – plus all related infrastructure between the Headend/CO and the customer premises. You will realize incredible gains in efficiency, system visibility and employee satisfaction, while your customers enjoy better and more reliable services with less downtime.

Expert Monitoring of:

  • Calix & ADTRAN ONTs/ONUs
  • Cisco/SA/Moto Set-tops
  • DOCSIS Modems/eMTAs
  • HMS Power Supplies
  • PNM
  • HFC Plant
  • Business Class Circuits
  • Fiber, Metro-E, and more.

 

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iGLASS

Happier Customers & Employees

Fewer Truck Rolls

Fewer Truck Rolls

With map overlays and node-level monitoring, you can more intelligently dispatch trucks, and your technicians will zero in on HFC impairments faster than ever before.

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Improved Network Health

Our health reports show the current and historical health of your CPE devices (and by extension your outside plant) home by home, street by street and node by node.

Fewer Customer Calls Icon

Fewer Customer Calls

Use our API to integrate your IVR/PBX and divert customer calls based upon detected outages. Improved maintenance and outage response also reduce customer calls.

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Shorter MTTR Icon

Shorter MTTR

Pinpoint outages and impairments in your network to reduce Mean Time To Repair (MTTR). You can't fix it if you can't find it.

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Higher Revenues, Lower Costs

Our 24x7 NOC technicians improve the uptime of your network while simultaneously freeing up your high-value staff to focus on revenue-driving activities.

Lower Customer Churn Icon

Lower Customer Churn

Happier customers, and more reliable services, directly translate to decreased churn and increased take rates for services.

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iGLASS

Better Data, Better Service

iGLASS provides single-pane-of-glass visibility into the status and health of your broadband networks. With our 24x7 fully-managed monitoring services, you can quickly determine overall plant health, visualize your outages and impairments, intelligently dispatch technicians and improve your customer’s overall broadband experience.

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iGLASS

Sign up for a Zoom Demo to see us in Action!

 
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iGLASS
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