Located in Braintree, MA, Braintree Electric Light Department (BELD) is a municipal provider of electricity, cable TV, broadband internet, and phone service. Before iGLASS they were struggling to monitor both their crucial infrastructure and cable broadband plant, and needed to find a vendor that could aide in those aspects.
John Orpen, Broadband Division Manager
iGLASS was able to integrate BELD Broadband’s system within weeks of contact and today continues to monitor all of their CPE and headend and network devices. This includes BELD Broadband’s CMTSs, provisioning servers, routers, and other core systems. iGLASS offers incredible value for BELD’s monitoring and NOC dollars.
BELD needed around the clock coverage for their monitoring needs. They are a small operator and staffing the company for 24x7 monitoring didn’t make good business or economical sense. iGLASS offered a complete suite of services to be custom-designed for their needs as a smaller company. The flexibility of iGLASS’s services to adapt to BELD’s specific requirements made a huge difference to BELD, resulting in a continuing and long-term partnership.