Resilient Tier-1 Outage Remediation

Experiencing outages is inevitable. Prepare for the unexpected with tier-1 outage remediation services ready to handle anything that comes up, no matter the time of day.

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iGlass Networks

Complete Tier-1 Outage Remediation Services

 

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Restarting Applications

Rebooting Servers Icon

Rebooting Servers

Opening Carrier/ISP/Vendor Tickets Icon

Opening Carrier/ISP/Vendor Tickets

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Resetting Interfaces Icon

Resetting Interfaces

Resetting Passwords Icon

Resetting Passwords

Remote Triage Icon

Remote Triage

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iGlass Networks

Clear Roles and Responsibilities

We get to know your business and the most common issues that come up. Together, we’ll develop runbooks to guide our tier-1 outage remediation efforts, including procedures for every anticipated scenario and step-by-step decision trees to determine the most effective course of action.

"Their NOC creates tickets with our carriers and works the problems through to resolution. We no longer have to wake up at 2:00 or 3:00 in the morning to check our email just to make sure everything is still working."

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iGlass Networks

Our Outage Remediation Ages Well

Our runbooks evolve and grow to serve you better as we gain experience with your systems and staff. We find what works and alter what needs improvement, taking on as much tier-1 outage remediation as needed, whether that’s 24x7 or just after-hours.

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iGlass Networks

Carrier Tickets, Restarts, and Reboots

When circuits go down or start showing performance degradation, we can open carrier tickets via phone, internet portal, email, or any other method the carrier supports. Plus, since our monitoring server sits on your network, we have quick and direct access to restart applications and/or reboot servers as needed.

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iGlass Networks

…and So Much More

If we can develop standard operating procedures with you, we can add them to your runbook. Our tier-1 outage remediation can cover anything from password resets and opening hardware vendor tickets, to coordinating activities with remote hands and performing remote site access control.

Tier 1 Outage Flow
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iGlass Networks

Join other leading companies who trust iGLASS.

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  • IdeaTek
  • HealthTrackRx
  • MaxxSouth Broadband
  • Apple FCU
  • International Vapor Group
  • NYSERNet
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iGlass Networks