Experiencing outages is inevitable. Prepare for the unexpected with tier-1 outage remediation services ready to handle anything that comes up, no matter the time of day.
Restarting Applications
Rebooting Servers
Opening Carrier/ISP/Vendor Tickets
Resetting Interfaces
Resetting Passwords
Remote Triage
We get to know your business and the most common issues that come up. Together, we’ll develop runbooks to guide our tier-1 outage remediation efforts, including procedures for every anticipated scenario and step-by-step decision trees to determine the most effective course of action.
"Their NOC creates tickets with our carriers and works the problems through to resolution. We no longer have to wake up at 2:00 or 3:00 in the morning to check our email just to make sure everything is still working."
Our runbooks evolve and grow to serve you better as we gain experience with your systems and staff. We find what works and alter what needs improvement, taking on as much tier-1 outage remediation as needed, whether that’s 24x7 or just after-hours.
When circuits go down or start showing performance degradation, we can open carrier tickets via phone, internet portal, email, or any other method the carrier supports. Plus, since our monitoring server sits on your network, we have quick and direct access to restart applications and/or reboot servers as needed.
If we can develop standard operating procedures with you, we can add them to your runbook. Our tier-1 outage remediation can cover anything from password resets and opening hardware vendor tickets, to coordinating activities with remote hands and performing remote site access control.
