Managed Service Providers

Partner with iGLASS for 24×7, fully-managed network monitoring & NOC services.

uptime

Uptime is important. You have a growing MSP business and a great IT staff, but it’s time to be more proactive and get ahead of network outages. Your customers are demanding an Internet portal, SLA reports and trouble-tickets for tracking.


It is time for an 24×7 NOC, but you don’t have the staff, resources or desire to build your own. You need a partner to intelligently and remotely monitor your customers’ networks all day, every day. You needed it yesterday.

Does this sound familiar? If so, we can help you.

Want to offer profitable, 24×7 NOC support? It’s time to partner with iGLASS.

At iGLASS, we’re staffed 24×7. Our proprietary remote monitoring platform can flexibly monitor most any network equipment, circuit, website, application  or database hosted locally or virtually. Our engineers handle all configuration, administration, customization and ongoing monitoring and maintenance.

Our MSP Partners enjoy the following benefits:
  • Full multi-tenant support. Each end customer will have their own unique monitoring space and alerts.
  • 24×7 U.S.-based NOC and support staff
  • Turn-key hardware/software solution. No agents required.
  • White-labeled Internet portal for you and your customers (your logo or theirs)
  • Optional in-bound call processing
  • Integrated trouble-ticketing system
  • SLA, bandwidth, ticket and ‘bad actor’ reports
  • No CapEx investment required
  • No annual fees
  • Quantity discounts across multiple clients

Managed Service Provider FAQs

Can your NOC answer the phone for us as "XYZ NOC"?

Sure, if your company name is XYZ (just kidding). For some customers, where they don’t have the staff to answer their phones 24 hours a day, iGLASS will take inbound calls forwarded from your toll-free number to a dedicated line within our NOC. Our IP phones tell us to answer the phone as your NOC, and we will typically take the call, collect some information, provide the caller with a trouble ticket number and then notify your personnel so you may follow up with the caller directly. Please note, we do not provide technical support (help desk) services and in-bound calls are restricted to customer IT staff and/or vendor partners. This service gives you a 24×7 presence, and customer peace of mind, at a very affordable price point.

Can we restrict user access to the iGLASS Monitoring Internet portal?

Yes. User access may be restricted by individual login or group profile. We can restrict access to a device group, individual device, location or specific portal features to satisfy your access requirements.

If we partner with iGLASS, can our logo appear on the Internet portal?

Absolutely. If you become an Affiliate Partner, you have the option of branding our Internet Portal with either your own logo or each individual customer’s logo. Our Affiliate Partners also enjoy 24/7 US-based network monitoring services support, trouble-ticketing system, and so much more with no upfront or annual program fees.

 
Contact us for details, or request a free WebEx demonstration of our full service offering.