NOC as a Service

 ("NOCaaS")

We know you've got better things to do than constantly monitor your IT infrastructure youselves. That's why our expert NOC technicians act as an extension of your IT team to provide 24x7 NOC Services.

Network Monitoring Services

Let your IT team get some sleep. iGLASS provides 24×7 remote network monitoring of your network switches, routers, firewalls, access points and more. When outages occur, we’ll either call you or follow a customized, predefined runbook to resolve outages quickly and efficiently.

Server Monitoring Services

Ensuring the uptime of your physical and virtual server infrastructure is critical to the health and success of your business. Our 24×7 NOC service monitors all types of servers located in data centers, colocation facilities, or in the cloud. Key KPIs include CPU, Memory, Load, Disk Utilization, Bandwidth and more.

Broadband Network Monitoring

iGLASS has specialized in monitoring HFC and FTTx broadband networks for over 20 years. We’re experts at monitoring all sorts of CPE, including digital set-top boxes, DOCSIS modems/eMTAs, ONTs/ONUs, WAPs, power supplies and more. We also monitor all related infrastructure, from the headend/CO to the CPE in the home. And if you’re a utility, talk to us about smart meters!

Plans start at just $1,500 per month with up to 10,000 CPE devices. Contact us today to schedule a Zoom demo of our portal – you’ll be glad you did!

Application Monitoring Services

Monitoring applications can be challenging, and knowing they’re working properly more so. As an expert NOC Service Provider, iGLASS has the experience and expertise to measure and validate Application Performance using a wide variety of polling methodologies, synthetic transactions, Log File monitoring, Syslog and many other custom checks and balances.

Website Monitoring Services

Facing the immediate, negative impact of your website going down is less than ideal, to say the least. We monitor websites and website applications remotely, and instantly notify you via email, SMS, or phone call if your websites become unavailable or impaired.

Runbook-Based Remediation Services

Hearing your NOC service provider caught an outage overnight is great, but knowing we handled it while you were sleeping? Priceless. iGLASS NOC technicians are well versed in following predefined runbooks to quickly open carrier / vendor tickets, perform restarts, reboots or password resets, and pretty much anything else we can document in a runbook. We quickly resolve outages 24×7 to maximize the uptime of your critical IT infrastructure and applications. And unlike some other companies, we do not charge you for runbook development.