iGLASS NOC Monitoring Services Pricing

At iGLASS, we don't believe one size fits all when it comes to NOC services and we recognize that every customer will have unique monitoring requirements and challenges. We also don't think you should pay for more than you need. Our licensing is structured so you only pay for the services you require and we scale as your business scales.

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iGlass Networks

Licensing fees are based upon the number of Hosts and Metrics monitored plus any optional services. Pricing can be as low as $10 per host, per month, depending upon the size of your network.

Hosts

A “Host” is a physical or virtual IP-addressable device monitored by iGLASS. A Host could be anything from a server to a router to a wireless access point.

Metrics

A "Metric" is a subset of data collected about a monitored Host via unique polls or queries. Commonly collected Metrics include things like bandwidth, CPU, memory, and disk utilization. We include 20 Metrics per Host, and those Metrics may be used for any Host we monitor.  For example, if you are licensed for 100 Hosts, we would monitor up to 2,000 Metrics at no additional charge.

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Optional Services

We work closely with you to develop “runbooks” to guide our technicians in fixing common problems encountered in your network. Common Tier-1 activities include things like opening carrier/vendor tickets, restarting applications, rebooting hosts, resetting interfaces, executing remote scripts, resetting passwords, etc.

There is no charge to develop runbooks. Tier-1 is an optional service and is billed per incident with a minimum monthly commitment.

iGLASS will answer a dedicated phone number as “(Your Company) NOC,” collect the caller’s information, provide the caller with a trouble ticket number, and then either escalate to your designated personnel or commence Tier-1 Remediation. We do not offer call center (technical) support, but will answer calls 24x7 and act as a buffer between you and your key customers, employees and partners.

Inbound call support is an optional service and billed per call with a minimum monthly commitment.

Our Tier-2 support staff are available to satisfy a variety of IT project needs, acting as an extension of your own IT staff. Common activities include server patching, provisioning, configuration backups, failover testing and more. Contact a sales representative to discuss your specific needs.

Pricing Includes:

  • No up-front investment
  • Monitoring Hardware & software
  • 24x7 U.S.-based NOC
  • Administration of platform
  • Runbook development
  • Platform maintenance & upgrades
  • Human alert notifications by phone

 

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iGlass Networks

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iGlass Networks