iGLASS provides 24×7 NOC Services & Support
to IT Departments and Organizations
How are we different?
iGLASS is not simply Software. iGLASS is a Service.
No CapEx or Upfront Investment
Includes All Administration
Includes All Maintenance
Outages Generate Phone calls
24×7 NOC engineers
Minimizes False Positive Alerts
Remediates Issues Around The Clock
Lets You Sleep At Night
Requires Upfront Investments
Requires Dedicated Administrators
Requires Ongoing Maintenance
Outages Generate Lots of emails
Sleepy Engineers Woken Up!
Numerous False Positive Alerts
No remediation available
Keeps you up at night
US-based with a Global Focus
iGLASS staff are based here in the United States, but we service customers around the world. We hire only by referral and have virtually no attrition. We believe if we take care of our employees, they’ll take care of our customers. We have virtually no attrition in our customer base as well. Customers who partner with iGLASS, tend to stay with iGLASS. This is Our Difference.
iGLASS doesn’t utilize locally installed agents. Agents may cause unintended performance issues and also fail when the underlying device they’re installed on fails. iGLASS instead relies on a highly reliable monitoring server, provided at no cost, installed in your primary datacenter(s). Our monitoring servers use best-in-class components, are highly secure, regularly patched, maintained by our staff, and are available in redundant architectures. We may also be deployed in virtualized environments. This is Our Difference.
We’re Experts at Network Monitoring
This is what we do for a living – it’s all we do for a living. We’ve developed the monitoring expertise, framework, software, best practices, polling templates, trouble-ticketing system, training and everything else required to ensure a positive, long term partnership with you. We act as an extension of your IT staff to allow you to focus on your IT projects. This is Our Difference.