Pricing

At iGLASS, we don’t believe one size fits all when it comes to NOC services and we recognize that every customer will have unique monitoring requirements and challenges. We also don’t think you should pay for more than you need. Our licensing is structured so you only pay for the services you require and we scale as your organization scales. Setup fees vary based upon the scope of the network and any 3rd party integrations.

  • For networks based in North America, plans start at $30/host per month (minimum 30 hosts).
  • No equipment or software fees.
  • No maintenance fees.
  • No administrative fees.
  • No training fees.

iGLASS NOC Services Pricing

Monthly monitoring fees are based upon the number of Hosts monitored, plus any optional services. Monitoring plans for networks based in North America start at just $30 per Host monthly, and can be as low as $10 per Host monthly, depending upon the size of your network.


We don’t believe in complicated pricing models – a core router is the same price as a UPS, making our pricing easy to understand and simple to budget.

Broadband Operators

If you are a Broadband operator, please contact us for special pricing based upon your total CPE (set-top/modem/ONT) count.  Pricing starts at $0.16 per CPE with a 10,000 CPE minimum.

What’s the real cost of building and maintaining an in-house monitoring solution at scale?

What is a Host?

Anything with an IP

A Host is a physical, or virtual, IP-addressable device monitored by the iGLASS NMS platform. Hosts can be anything – routers and switches, firewalls, servers, WAPs, UPSs, generators or pretty much any other device with a static IP address or fully qualified domain name. Keep in mind we monitor IT Infrastructure, not desktops, laptops or other DHCP devices.


A host may also be a “container” created for alerting, reporting and ticketing for alerts generated by 3rd-party tools, or data collected via synthetic transactions or scripts leveraging tools/APIs on platforms like AWS CloudWatch or Microsoft Insights.

Optional Services

  • Runbook Remediation

    We work closely with you to develop SOP runbooks to guide our NOC techs in fixing common problems encountered in your network. Common remediation activities include opening carrier/ISP/vendor tickets, restarting applications, rebooting equipment, resetting interfaces, executing remote scripts, resetting passwords, etc.


    There is no charge to develop runbooks. Runbook Remediation is an optional service and is billed per incident with a low minimum monthly commitment.


  • Branded Inbound Call Handling

    iGLASS staff will answer a dedicated phone number as “(Your Company) NOC,” collect the caller’s information, provide the caller with a trouble ticket number, and then either escalate to your designated personnel or commence Runbook Remediation. We do not offer call center (technical) support, but will answer calls 24×7 and act as a buffer between you and your key customers, employees and partners.


    Inbound call support is an optional service and billed per call with a minimum monthly commitment.

  • Tier-2 Projects

    Our Tier-2 support staff are available to satisfy a variety of IT project needs, acting as an extension of your own IT staff. Common activities include server patching, provisioning, configuration backups, failover testing and more. Contact a sales representative to discuss your specific needs.

  • Respond to existing NMS Alerts

    Designed for customers with finely tuned*, existing RMM/NMS platforms, or for customers wishing to monitor SIEM system alerts, iGLASS offers two after-hours coverage options:


    1) Receive & Call – iGLASS can process emailed alerts from your existing platform and call up to three of your on-call personnel.


    2) Receive & Remedy – iGLASS can process emailed alerts,  take predefined restorative actions similar to those offered under our Runbook Remediation service and then call up to three of your on-call personnel if those actions are ineffective. 


    *These options are not intended to help customers manage alerts from poorly designed or implemented RMM/NMS platforms which generate a lot of nuisance alerts.


    Contact one of our knowledgeable sales representatives for more information.


  • Customization of monitoring pollers
  • Runbook development
  • Platform maintenance & upgrades
  • Human alert notifications by phone

Pricing Includes

  • No hardware/software costs
  • 24×7 U.S.-based NOC support
  • 24x7 turn-key administration
  • Up to 20 metrics per host


  • Customization of monitoring pollers
  • Runbook development
  • Platform maintenance & upgrades
  • Human alert notifications by phone

Get a personalized quote today

Just as we do with our monitoring solutions, your quote will be uniquely tailored to your individual needs. Peace of mind may cost a lot less than you think.

After your submit the form, we will:

  • Follow-up to learn more about your business and monitoring needs.
  • Walk you through the quote details and our recommendations based on your environment.
  • Provide space for an open Q&A session to make sure all of your questions are answered.


“We could not recreate this internally at the same price point. To run a 24×7 operation with at least two people on staff at all times, we would require a 13-person NOC. With iGLASS, the cost is less than one FTE. That’s as much of a no-brainer as one can get.”

JEFF HARRINGTON | DIRECTOR OF NETWORK OPERATIONS

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