Tier-1 Outage Remediation
Free Consultation

We work closely with your team, developing runbooks to mitigate outages or impairments in your network. We’re there whenever you need us, providing tier-1 remediation 24 hours a day, 7 days a week.

Request a Free 15-Minute Consultation Today!


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iGLASS provides 24×7 tier-1 outage remediation at a fraction of the cost of doing it yourself.

Tier-1 Outage Remediation Benefits:

  1. Shorter Outages–We minimize outage duration by quickly isolating the problem and taking immediate action to fix it.
  2. 24×7 Coverage–We’re always available to take action, even when you’re not.
  3. Peace of Mind–Knowing problems will be addressed immediately.

Included with our Tier-1 Outage Remediation:

  1. Runbook Development—Including procedures for anticipated scenarios and step-by-step decision trees to determine the most effective course of action.
  2. Evolving Remediation Processes—Our runbooks evolve and grow to serve you better as we gain experience with your systems and staff.

In your personalized consultation, you can expect:

  • 15-minute phone call to discuss your current environment and monitoring challenges
  • An overview of iGLASS services, tailored to your individual needs
  • Industry-specific examples and success stories
  • Recommendations based on your environment
  • An open Q&A session
  • Scheduling a live, tailored demo as a next step

Complete Tier-1 Outage Remediation Services

Restarting Applications

Rebooting Servers

Opening Carrier/ISP/Vendor Tickets

Resetting Interfaces

Resetting Passwords

Remote Triage