Tier-1 Outage Remediation
We work closely with your team, developing runbooks to mitigate outages or impairments in your network. We’re there whenever you need us, providing tier-1 remediation 24 hours a day, 7 days a week.
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iGLASS provides 24×7 tier-1 outage remediation at a fraction of the cost of doing it yourself.
Tier-1 Outage Remediation Benefits:
- Shorter Outages–We minimize outage duration by quickly isolating the problem and taking immediate action to fix it.
- 24×7 Coverage–We’re always available to take action, even when you’re not.
- Peace of Mind–Knowing problems will be addressed immediately.
Included with our Tier-1 Outage Remediation:
- Runbook Development—Including procedures for anticipated scenarios and step-by-step decision trees to determine the most effective course of action.
- Evolving Remediation Processes—Our runbooks evolve and grow to serve you better as we gain experience with your systems and staff.
In your personalized consultation, you can expect:
- 15-minute phone call to discuss your current environment and monitoring challenges
- An overview of iGLASS services, tailored to your individual needs
- Industry-specific examples and success stories
- Recommendations based on your environment
- An open Q&A session
- Scheduling a live, tailored demo as a next step