IT Organizations

Peace of Mind for IT Organizations,

Large and Small

iGLASS works with IT Organizations of all sizes, across all industries. Here’s what you likely have in common with them:


  • You have critical IT infrastructure and applications.
  • You do not want, or cannot justify, staffing your own Network Operations Center.
  • You have highly skilled staff whose time is better spent doing things of higher value.
  • You understand monitoring is critical, but it’s not necessarily a top IT priority.
  • You’re open to outsourcing the NOC function to a partner with expertise.

We work as an Extension of your team

We’re not looking to replace any staff. Instead, we aim to free your staff from the complexities of configuring, maintaining and administering a network monitoring system (“NMS”) while simultaneously providing 24×7 monitoring, alerting, reporting and remediation.



iGLASS provides a fully-managed, turn-key NMS with the maturity and expertise to provide exceptional monitoring, with minimal effort on your part. We customize our platform around the needs of your stakeholders, all the while minimizing false positive alerts, and giving you the peace of mind to get a good night’s rest and improved quality of life for your teams.

We understand IT and we scale. Our smallest customer has just two critical hosts, but downtime would cost them tens of thousands of dollars. Our largest customer has tens of thousands of hosts, and downtime would cost them millions.


We also understand that cookie-cutter monitoring software is often too rigid or complex to accommodate the nuances unique to your particular networks, applications and platforms. Because we developed our own  NMS, and employ talented developers and NOC staff, we are able to meet most any monitoring challenge you encounter.


We handle the tough monitoring challenges and focus on your network, so you can focus on running your business.

No challenge too big, nor detail too small

24x7 NOC Services Built around You and Your Business

One size does not fit all. If your organization is tired of false positive alerts, tireless nights and complex monitoring challenges driving gargantuan headaches, contact us today.

Let's Start the Conversation

Get a personalized quote today

Just as we do with our monitoring solutions, your quote will be uniquely tailored to your individual needs. Peace of mind may cost a lot less than you think.

After your submit the form, we will:

  • Follow-up to learn more about your business and monitoring needs.
  • Walk you through the quote details and our recommendations based on your environment.
  • Provide space for an open Q&A session to make sure all of your questions are answered.


“We could not recreate this internally at the same price point. To run a 24×7 operation with at least two people on staff at all times, we would require a 13-person NOC. With iGLASS, the cost is less than one FTE. That’s as much of a no-brainer as one can get.”

JEFF HARRINGTON | DIRECTOR OF NETWORK OPERATIONS


Resources

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CASE STUDY

iGLASS Enables NYSERNet's Expansion of Member Services

EBOOK

Choosing a NOC Partner: Everything You Should Consider When Outsourcing Your Monitoring Services



By David Nizen 19 Dec, 2023
Why Your Organization Needs NOC as a Service The NOC as a Service support model assists enterprises and broadband service providers (BSPs) in eliminating the overall operational costs and complexities of establishing and maintaining a 24x7 Network Operations Center (NOC). By doing so, the organization can better allocate their resources to projects that generate more revenue or value to the organization. For reference, the Software as a Service (SaaS) model commonly refers to a method of software delivery and licensing in which software is accessed centrally online via a subscription, rather than being bought and installed on individual computers. By contrast, NOC as a Service (NOCaaS) is commonly used to describe one of two situations: 1) Outsourced NOC services (hiring third-party NOC service providers); and 2) a managed service. We'll dive into the differences between the two a bit later in this article. What are Outsourced NOC Services? A Network Operations Center (NOC) handles problems related to managing, proactively monitoring, and controlling the systems within your IT infrastructure. That includes your network devices, servers, applications, websites and databases. These IT assets are the backbone of your organization and an Outsourced NOC ensures your systems are always available and operational for your employees and customers. When your network, website, servers, or applications go down or experience an impairment, the NOC is responsible for identifying the source of the problem, and getting everything fully functional again. The NOC is not only making sure your IT systems stay up and running, they're also optimizing network infrastructure, developing methods to better detect outages and devising methods to restore system operations quickly and efficiently. A NOC monitors the health and availability of your organization's networks, routers and switches, servers, applications, websites, firewalls ,VPN tunnels, wireless access points, and power and facility systems. Other functions of the NOC may include network performance reporting and improvement recommendations, outage response, capacity planning, phone-based alerting following defined escalation procedures, and facilitating communications between departments, partners, vendors and other stakeholders. An Outsourced NOC Services provider like iGLASS Networks, offers all of these benefits as a service to their customers. Their services are very focused on the availability and operability of your IT infrastructure and applications. This is typically their sole area of focus. How is this different from Managed Services? Managed services usually refer to a simplified and standardized set of services to manage devices, computers, applications, and other infrastructure components of an organization. They tend not to be focused on a single function and are often offered by Managed Service Providers (MSPs). An MSP may offer you any number of services, including design and engineering, help desk, technical support, support of back office applications, cybersecurity services, PEN testing, and hosted software licenses for platforms like Office365 or Salesforce. Many MSPs also offer equipment and software sales, and localized installation and support. While some MSPs offer NOC Services, often these services are limited to what their chosen software platform supports, with limited customization or subject matter expertise. This tends not to be the best solution for organizations looking for a more comprehensive, flexible and customized NOC solution, but can be more cost effective than standing up an internal NOC team. Internal NOC Team vs. Outsourced NOC Service Provider As iGLASS details in their " Beginner's Guide to Outsourced NOC Monitoring Services ," Network Operations Centers need at least two people working at all times. When you add in a NOC Manager, that works out to a staff of at least eleven people for 24x7 coverage. While the salary of NOC technicians varies depending on experience and geographic location, the national average salary of an in-house NOC technician is around $70,000, with managers earning around $80,000. In salaries alone, this becomes a $780,000 annual operating expense, or $65,000 a month (not including benefits). An organization must also consider the necessary hardware and software needed. Enterprise IT networks often consist of hundreds of pieces of equipment. Collectively, the cost of staffing, providing hardware, software, and the housing of the actual NOC center in an appropriate facility to protect the equipment (with proper cooling, power redundancy, immediate fire suppression, etc.) can easily cost an organization hundreds of thousands, to millions of dollars annually. Since maintaining an internal team can be extremely expensive, working with an Outsourced NOC Service Provider is often the best decision for organizations looking to maximize the value derived from their limited IT resources. While MSPs usually offer limited options, some Outsourced NOC Service Providers offer turn-key solutions, with low up-front investments, necessary monitoring hardware and software, a trouble-ticketing platform, and human-driven alerts and escalations by phone (not just emails or SMS messages). These providers usually include platform maintenance and upgrades, and 24x7 monitoring plans can start as low as $3,000 per month for 100 infrastructure assets. To learn more about outsourcing NOC services and how they compare to SOC services, please check out our recent blog, " NOC vs. SOC: Comparing Outsourced Services ." For more insights and assistance, get in touch with our team .
By David Nizen 05 Dec, 2023
Finding success in today’s business worlds means having the resources available to navigate issues both in and outside of an organization. Workers expect to have functional equipment and infrastructure to complete their tasks without disruption. Any problems need to be resolved quickly to avoid impacting customers and harming the reputation of the company. Companies also […]
Two female network engineers monitoring computer screens
By David Nizen 06 Nov, 2023
A post on the benefits of outsourcing your Network Operations Center (NOC) and, specifically, Network Monitoring.
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